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IT Application Support

RM 2,200 - RM 2,200 / month

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Responsibilities:

  • Provide service desk support or contact point to end users based on 24 x 7 x 365 basis.
  • Accept and respond to all IT related incidents and requests.
  • Ensure that the classification of the incidents and requests are accurate and track until resolution / fulfilment in the system.
  • Escalate unresolved incidents or requests to the proper channels of support by contacting the designated technical support team.
  • End user to be informed of the estimated time whereby his/her ticket will be attended to.
  • Manage all incidents/requests and act as an interface between the end-users and IT personnel and the Field Operation team.

Job Types: Full-time, Permanent

Pay: From RM2,200.00 per month

Benefits:

  • Work from home

Schedule:

  • Monday to Friday

Application Question(s):

  • We are a hybrid working company. Where do you intend to base if you are working with us?
  • What is your last drawn salary?
  • What is your expected salary?

Education:

  • Diploma/Advanced Diploma (Required)

Experience:

  • IT Support: 2 years (Required)

Work Location: In person