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Team Member, Reservations

RM 1,800 - RM 2,000 / month

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Operations

  • Providing information and reservations to guests, including upselling special packages, upgraded rooms and cross-selling different services throughout the property.
  • To handle the reservation correspondence, conversation accurately and neatly.
  • To ensure that all reservations are reconfirmed within 24 hours in a good command of English according to brand service standard via the proper channel.
  • Monitor VIP’s reservation by ensuring all guest requests are carried out and communicated.
  • To ensure that we have received prepayment when required, voucher from travel agency including updated rooming list of all groups prior to arrival.
  • Handle suggestions and complaints by customer/tenants/guests and refer requests/complaints to department head and/or relevant department to ensure they are dealt with promptly and efficiently.
  • To ensure that all reservations are entered accurately and work updates maintained consistently.

Coordination

  • To work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.
  • Work closely with the Operation team, Front Office and Accounts to ensure a smooth, accurate and efficient guest experience on check-in, meal plan, value inclusions and promotion or package offers, rates and billing.

Training

  • Ensure available technology is fully utilized and understood according to ONYX standards; in depth knowledge of Property Management System (PMS) is required.
  • To be familiar with the facilities and services offered by the property.

Miscellaneous

  • To ensure that all reservations supplies are available and requisite such supplies whenever necessary.
  • Maintain the cleanliness and neatness of the reservation area. Utilize free time cleaning and tidying work area.
  • Management of daily, weekly and monthly reports and projects as defined and requested by Line Manager.
  • Prepared to perform any other tasks as assigned by Management.
  • Maintaining high standards of data quality through regular system maintenance. And to ensure that all reservations are entered accurately and work updates maintained consistently.

Job Type: Full-time

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Maternity leave
  • Meal provided
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay

Work Location: In person

Expected Start Date: 04/07/2025