Team Member - Reservations
Operations
o To handle the reservation correspondence, conversation accurately and neatly.
o To ensure that all reservations are reconfirmed within 24 hours in a good command of English according to brand service standard via the proper channel.
o To ensure that we have received prepayment when required, voucher from travel agency including updated rooming list of all groups prior to arrival.
o Monitoring VIP’s reservation by ensuring all guest requests are carried out and communicated.
o Handle suggestions and complaints by customer/tenants/guests and refer requests/complaints to department head and/or relevant department to ensure they are dealt with promptly and efficiently.
o To ensure that all reservations are entered accurately and work updates maintained consistently.
Coordination
o To work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.
o Work closely with the Operation team, Front Office and Accounts to ensure a smooth, accurate and efficient guest experience on check-in, meal plan, value inclusions and promotion or package offers, rates and billing.
o To ensure that reservation forecasts lists and reports are prepared, updated, and distributed as per schedule and on time.
Training
o Ensure that all Standard Operating Procedures are being adhered to, by training all team members and monitoring their performance. Continue to capture best current practice in new SOPs.
o To make sure that all Team Members are knowledgeable about brand procedures, rooms, rates, promotions, amenities, programs, hotel facilities and services.
o Ensure available technology is fully utilized and understood according to ONYX standards; in depth knowledge of Property Management System (PMS) is required.
o To be familiar with the facilities and services offered by the property.
Miscellaneous
o To ensure that all reservations supplies are available and requisite such supplies whenever necessary.
o Maintain the cleanliness and neatness of the reservation area. Utilize free time cleaning and tidying work area.
o Management of daily, weekly and monthly reports and projects as defined and requested by Line Manager.
o Prepared to perform any other tasks as assigned by Management.
o Maintaining high standards of data quality through regular system maintenance. And to ensure that all reservations are entered accurately and work updates maintained consistently.
o To conduct performance evaluation and detailed development plan from time to time as prescribed by HRD.
Job Type: Full-time
Pay: RM2,200.00 - RM2,600.00 per month
Benefits:
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift