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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Service Delivery Specialist Job

Salary undisclosed
Checking job availability...
Original
Simplified

Mission Details

  • Oversees the development and maintenance of Service Level Agreement and charging mechanisms for the services provided
  • Ensure constant engagement with the key stakeholders in Business Units to ensure ongoing maintenance of the Service Level Agreements
  • Establish timely reporting (e.g. monthly, ad-hoc reporting and ensure information produced for reporting is aligned to SSC and/or Business Units demand)
  • Monitor service delivery and ensure that failed service levels are escalated, analysed, resolved and followed-up on a timely basis
  • Monitor accurate and timely reporting including power BI maintenance
  • Working closely with other teams within the SSC to ensure seamless coordination of services
  • Manage performance and career development of team members
  • Allocate resources and responsibilities across team members
  • Monitor resource utilization and ensure balance workload among team members
  • Manage stakeholder governance meetings including planning, organizing and driving with key team members
  • Introduce and manage service line activities for shared service center including service catalogue, Standard Operating Procedure (SOP), customer survey, and backup framework.

Required Profile

  • Recognized degree in Information Technology, Finance, Accounting or relevant disciplines.
  • 5 - 7 years relevant work experience with at least 2 years in supervisory position
  • Experience in Shared Services Centre will be preferred
  • Exposure in large and reputable organization would be an added advantage
  • Experience in Customer Relationship Management roles would be an added advantage
  • Experience in:
o Defining and managing SLAs and contracts
o Reporting Tools and Analysis
  • Good command of English with excellent written and verbal communication skills.
  • Proficiency in SAP system, Power Bi and computer applications (Microsoft Office applications - Outlook, Excel, Words, PowerPoint, etc.)
  • Strong team managementŮ« negotiation and problem-solving skills
  • Excellent commercial knowledge of the business area and local financial environment
  • Strong communication and interpersonal skill and ability to interact well with all the process actors in the chain