Senior IT Project Manager

Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and digital offerings. Our commitment to innovation, excellence, and social responsibility ensures we create memorable experiences and provide outstanding service for our clients.

For more information, visit www.aspirelifestyles.com.

Overall Purpose Of The Job

• Lead IT project planning, execution, and delivery for Aspire Lifestyles.
• Ensure projects are completed on time, within scope, on budget, and meet quality standards.
• Bring strong leadership, communication skills, and proven project management experience.

Key Responsibilities

• Project Management: Lead projects from initiation through implementation, managing resources, budgets, risks, and changes. Ensure projects meet specifications, timelines, and budget requirements. Track financials, managing variances with change control.
• Project Direction: Champion project success with dedication to long-term business goals. Drive innovation, suggest creative solutions, and develop new initiatives.
• Risk Management: Proactively identify and mitigate project risks, ensuring contingencies are prepared.
• Change Management: Manage and communicate changes in project scope, schedule, or resources, ensuring that impacts are well-documented and approved through change control processes.
• Stakeholder Engagement: Coordinate with stakeholders, including clients, vendors, and internal teams, to align expectations and maintain clear communication.
• Cross-Functional Collaboration: Act as a bridge between departments, fostering collaboration across teams (e.g., IT, marketing, finance) to streamline project execution and resolve cross-functional dependencies.
• Resource Allocation: Assess resource requirements and optimize allocation to maximize efficiency, balance workloads, and avoid project bottlenecks.
• Communication: Effectively communicate with senior leaders, peers, clients, and vendors. Foster open dialogue and active listening within the team.
• Process Improvement: Quickly understand business processes and lead initiatives for process improvements. Facilitate change and remove roadblocks in collaboration with IT and business teams.
• Reporting and Documentation: Prepare regular project status reports, maintain accurate documentation, and escalate issues as needed.
• Project Close-Out: Conduct post-project evaluations, document lessons learned and contribute to continuous improvement in project management processes.

Required Qualifications

• 7-10 years of experience in Project Management, with a proven track record of leading successful projects.
• Strong background in call center technologies, CRM systems, and a solid understanding of current technology trends and platforms.
• Deep knowledge of project management methodologies, with hands-on experience managing all aspects of project delivery, including vendor and partner management.
• Knowledgeable about IT architecture, infrastructure, and network management.
• 4-5 years of software development experience will be an advantage.
• Project Management certification (e.g., PMP, PRINCE2, or Agile) is required.

We take care of our employees:

• Highly engaged and empowered work culture
• Continuous learning & development with excellent MNC and global exposure
• Attractive Remuneration Package: Group Medical and Insurance Benefits, Lifestyles Flexi Benefits, Performance Bonus, etc.
• Festive celebration and birthday token
• Office location is accessible via public transport

Job Types: Full-time, Permanent

Pay: RM10,000.00 - RM16,000.00 per month

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Maternity leave
• Parental leave
• Professional development
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Performance bonus

Application Question(s):

• Do you possess working exposure in call center technologies, CRM systems, and a solid understanding of current technology trends and platforms?

Experience:

• Technical project management: 6 years (Required)

License/Certification:

• Project Management certification (eg PMP, PRINCE2, or Agile) (Required)