Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Sr. Representative, Operation

Salary undisclosed
Checking job availability...
Original
Simplified

Customer Service and Support

Location
Kuala Lumpur, Malaysia

Job Title:

Sr. Representative, Operation

Job Description

As a Senior Representative of Operation Support, you will play a crucial role in ensuring the smooth and efficient operation of our BPO services. You will be responsible for overseeing daily operations including prepraring a series of business data reports and analysis, providing support to junior representatives, and ensuring compliance with company policies and industry regulations. Your expertise will help drive operational excellence and enhance customer satisfaction.

Key Responsibilities:

  • Oversee and manage daily operational activities to ensure smooth workflow and adherence to service level agreements (SLAs).
  • Provide guidance and support to junior representatives, including training and mentoring.
  • Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.
  • Handle escalated customer inquiries and complaints, ensuring timely and effective resolution in term of data reporting
  • Collaborate with cross-functional teams to streamline processes and improve operational efficiency.
  • Ensure compliance with company policies, industry regulations, and quality standards.
  • Prepare and present operational reports to management, highlighting key performance indicators (KPIs) and areas of concern.
  • Participate in the development and implementation of operational strategies and initiatives.

Qualifications:

  • Minimum of 2 years of experience in customer service
  • Proficient in Microsoft Office Suite and other relevant software
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work well under pressure and prioritize multiple tasks.
  • Detail-oriented and highly organized.
  • Adaptability and flexibility in a fast-paced environment.
  • Independent working style with minimal supervision

Desired Skills:

  • Ability to remain calm and composed under pressure.
  • Positive attitude and willingness to learn and adapt.
  • Strong interpersonal skills and the ability to work effectively in a team environment.
  • Adaptability to changing situations and willingness to take on new challenges
  • Advanced level in Microsoft Excel will be an advantage

Location:

MYS Kuala Lumpur - Sunway VISIO Tower,Level 8, Menara Sunway VISIO

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents