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Service Delivery Manager

RM 6,500 - RM 8,300 / month

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Business Service Management

  • Managed service delivery, ensuring high-performing service functions for ERP in consultancy and technical deliveries.
  • Maintained high-performance levels for service-related processes and implemented improvement activities as needed.
  • Contributed to providing ongoing support for system software, meeting technical and customer requirements.
  • Took accountability for service delivery performance, customer expectations, and driving future demand.
  • Addressed user requirements with the Business Development team for both new prospects and existing customers.

Department Operation Management

  • Led personnel management, including staff recruitment, mentoring, performance assessment, training, and target setting.
  • Built strong relationships with teams and stakeholders to enable effective interdepartmental dialogue.
  • Ensured consistent achievement of all operations performance targets and SLAs.
  • Fostered a culture of operational excellence within the team, developing skills and experience.
  • Collaborated with cross-functional teams to align and achieve production goals.

Project Management

  • Worked closely with the consultant and technical team during all project implementation phases, prioritizing tasks for timely delivery.
  • Monitored project progress and reported updates to the HOD, including any modifications to plans and production.

Job Types: Full-time, Permanent

Pay: RM6,500.00 - RM8,300.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • 13th month salary
  • Performance bonus

Work Location: In person

Application Deadline: 04/08/2025