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Service Delivery Manager
RM 6,500 - RM 8,300 / month
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Business Service Management
- Managed service delivery, ensuring high-performing service functions for ERP in consultancy and technical deliveries.
- Maintained high-performance levels for service-related processes and implemented improvement activities as needed.
- Contributed to providing ongoing support for system software, meeting technical and customer requirements.
- Took accountability for service delivery performance, customer expectations, and driving future demand.
- Addressed user requirements with the Business Development team for both new prospects and existing customers.
Department Operation Management
- Led personnel management, including staff recruitment, mentoring, performance assessment, training, and target setting.
- Built strong relationships with teams and stakeholders to enable effective interdepartmental dialogue.
- Ensured consistent achievement of all operations performance targets and SLAs.
- Fostered a culture of operational excellence within the team, developing skills and experience.
- Collaborated with cross-functional teams to align and achieve production goals.
Project Management
- Worked closely with the consultant and technical team during all project implementation phases, prioritizing tasks for timely delivery.
- Monitored project progress and reported updates to the HOD, including any modifications to plans and production.
Job Types: Full-time, Permanent
Pay: RM6,500.00 - RM8,300.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Performance bonus
Work Location: In person
Application Deadline: 04/08/2025