Customer Service for IT/Engineering Fresh Graduate (English & Mandarin)
RM 4,000 - RM 4,500 / month
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Responsibilities:
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Requirements:
- Excellent English & Mandarin verbal communication skills - Good English Command (B1 or B2)
- Fresh Graduates who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided
- Fresh Graduates with Cert/Degree/Diploma in IT encourage to apply (IT/ Computer Science/ Engineering)
- Must be willing to work in KL Sentral
- Salary: RM 4000- 4500 basic + up to 300 KPI (Based on experience and interview performance)
- Working Hours: Monday- Friday (9am-6pm)Candidate Profile
- Atleast Diploma or Degree (IT/ Computer Science/ Engineering)
Benefit:
- 5 working days in a week
- EPF & SOCSO
- Sick leave
- Annual leave
- Nice Working Environment
Apply Now! Send your CV!
Email: [email protected]
WhatsApp: +6011-12232128
Job Type: Full-time
Pay: RM4,000.00 - RM4,500.00 per month
Education:
- Diploma/Advanced Diploma (Required)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- English (Required)
- Mandarin (Required)
Work Location: In person
Expected Start Date: 03/17/2025