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Customer Service for IT/Engineering Fresh Graduate (English & Mandarin)

RM 4,000 - RM 4,500 / month

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Responsibilities:

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Requirements:

  • Excellent English & Mandarin verbal communication skills - Good English Command (B1 or B2)
  • Fresh Graduates who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided
  • Fresh Graduates with Cert/Degree/Diploma in IT encourage to apply (IT/ Computer Science/ Engineering)
  • Must be willing to work in KL Sentral
  • Salary: RM 4000- 4500 basic + up to 300 KPI (Based on experience and interview performance)
  • Working Hours: Monday- Friday (9am-6pm)Candidate Profile
  • Atleast Diploma or Degree (IT/ Computer Science/ Engineering)

Benefit:

  • 5 working days in a week
  • EPF & SOCSO
  • Sick leave
  • Annual leave
  • Nice Working Environment

Apply Now! Send your CV!

Email: [email protected]

WhatsApp: +6011-12232128

Job Type: Full-time

Pay: RM4,000.00 - RM4,500.00 per month

Education:

  • Diploma/Advanced Diploma (Required)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • English (Required)
  • Mandarin (Required)

Work Location: In person

Expected Start Date: 03/17/2025