L1 Service Engineer Intern
- Internship, onsite
- Silentmode Sdn. Bhd.
- Kajang, Malaysia
RM 1,000 - RM 1,000 / month
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Requirements
- Minimum 6 months of internship period
- Bachelor's Degree or Diploma in Software, Business Administration, Information Technology, Computer Science
- Strong communications skills
Job Description
- Handle initial client inquiries and support requests.
- Accurately document client issues.
- Provide timely solutions for basic issues and inquiries.
- Create, update, and maintain accurate support tickets; ensure timely resolution.
- Develop and refine processes to improve efficiency and align with organizational goals.
- Categorize and prioritize tickets for efficient resolution.
- Offer product information, guidance, and troubleshooting; direct to resources or L2 Support as needed.
- Maintain professional client interactions and follow up to ensure satisfaction.
- Escalate complex issues to L2 Support.
- Complete tasks assigned by Middle Management, adhere to information security and regulatory requirements, and participate in organizational committees (Domestic Inquiry, Whistleblowing, Safety & Health)
Job Type: Internship
Contract length: 6 months
Pay: RM1,000.00 per month
Benefits:
- Free parking
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
Application Question(s):
- Please state the duration of your internship
Location:
- Bandar Baru Bangi (43650) (Preferred)
Work Location: In person
Expected Start Date: 05/01/2025