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Account Manager

RM 6,000 - RM 6,400 / month

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Requirements & Qualification

  • Bachelor’s degree in Marketing, Business Administration, Communication or any related field.
  • Minimum of 3 years of working experience in a similar role is required for this position.
  • Good communication and presentation skills, persuasive and pleasant.
  • Fluent in English and Bahasa Malaysia.
  • Possess own transport and willingness to travel.
  • Computer literate. - 1 year of experience in sales is an added advantage.

Responsibilities

  • Serve as the lead point of contact for all customer account management matters.
  • Communicating with clients to understand their needs and explain product value.
  • Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
  • Building relationships via periodic and continuous engagement with clients (Meeting, Calls, Email, and social event meetings) based on trust and respect.
  • Prepare related document, process and procedure that is required to optimize operations, enhance efficiency, and ensure alignment within the section /department.
  • Increasing the value of current customers while attracting new ones.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Collaborating with internal departments to facilitate client need fulfilment.
  • Collecting and analysing data to learn more about consumer behaviour.
  • Keeping accurate records pertaining to inventory and account notes.
  • Maintaining updated knowledge of company products and services.
  • Resolving complaints and preventing additional issues by improving processes.
  • Identifying industry trends.
  • Acting as a client advocate with a focus on improving the buyer experience.
  • To perform any other task as assigned by the Middle Management.

Job Type: Full-time

Pay: RM6,000.00 - RM6,400.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Application Question(s):

  • What is your salary expectation?

Location:

  • Bandar Baru Bangi (43650) (Preferred)

Work Location: In person

Expected Start Date: 05/01/2025