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Requirements & Qualification
- Bachelor’s degree in Marketing, Business Administration, Communication or any related field.
- Minimum of 3 years of working experience in a similar role is required for this position.
- Good communication and presentation skills, persuasive and pleasant.
- Fluent in English and Bahasa Malaysia.
- Possess own transport and willingness to travel.
- Computer literate. - 1 year of experience in sales is an added advantage.
Responsibilities
- Serve as the lead point of contact for all customer account management matters.
- Communicating with clients to understand their needs and explain product value.
- Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Building relationships via periodic and continuous engagement with clients (Meeting, Calls, Email, and social event meetings) based on trust and respect.
- Prepare related document, process and procedure that is required to optimize operations, enhance efficiency, and ensure alignment within the section /department.
- Increasing the value of current customers while attracting new ones.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Collaborating with internal departments to facilitate client need fulfilment.
- Collecting and analysing data to learn more about consumer behaviour.
- Keeping accurate records pertaining to inventory and account notes.
- Maintaining updated knowledge of company products and services.
- Resolving complaints and preventing additional issues by improving processes.
- Identifying industry trends.
- Acting as a client advocate with a focus on improving the buyer experience.
- To perform any other task as assigned by the Middle Management.
Job Type: Full-time
Pay: RM6,000.00 - RM6,400.00 per month
Benefits:
- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Application Question(s):
- What is your salary expectation?
Location:
- Bandar Baru Bangi (43650) (Preferred)
Work Location: In person
Expected Start Date: 05/01/2025