
Front Office Manager
RM 6,500 - RM 8,000 / month
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Responsibilities:
- To ensure and achieve optimum efficiency and effective running of the Front Office department and its respective related areas of control to give the highest level of guest expectations. Maximize occupancy, revenue and profit opportunities and control all costs to remain within budgets.
- Actively perform the day-to-day operations of the Reception, Call Centre, Concierge and Executive Lounge.
- Liaise with the General Manager and relevant HOD’s to establish, review, and monitor standards within each section of the department.
- Organize effectively and efficiently the Front Office operations according to the standards.
- To maximize sales opportunities within all sections of the department with particular emphasis on rooms. To produce and submit a Front Office Management Report accurately and on time.
- Ensure that there is strict control over Cash & Credit transactions.
- To be responsible in maximizing Room Rates and occupancy by overseeing the effective control of reservations and room allocations.
- To carefully monitor Guest Comments and when appropriate, actively solicit guests’ opinion in order to continually evolved product and service standards.
- Maximize profit potential in all areas of this department by implementing pro-active sales activity and controlling costs in order to achieve financial targets as per budget.
- Establish, monitor and review standard Hotel SOP within the department.
- To be prepared to accept and carry out any other reasonable tasks and responsibilities as may be required by the General Manager.
- To conduct site inspections for prospective customers when required.
- To carry out periodic Duty Management responsibilities and to be fully conversant of the requirements needed.
- To be an active member of the management team in order to assist in achieving good levels of communication throughout the organization thus achieving inter-departmental cooperation.
Job Requirements:·
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent
- Candidate master in iScala is an advantages
- At least 3 Year(s) of working experience in a 5 Stars hotel with related field is required for this position.
- Preferably Front Office Manager / Assistant Front Office Manager specialized in Hospitality industry.
- Applicable for Malaysians only.
Job Type: Full-time
Pay: RM6,500.00 - RM8,000.00 per month
Work Location: In person