Content Moderator (E-commerce project)
Job Title: Content Moderator - E-commerce
Job Description
The Content Moderator is responsible for reviewing and moderating user-generated content to ensure compliance with company policies, community guidelines, and legal requirements. This role involves assessing and filtering content, identifying risks, and providing real-time feedback to improve platform safety and integrity. The moderator plays a key role in maintaining a positive and secure online environment for users.
Key Responsibilities:
- Review and moderate content, including text, images, and videos, based on company policies and community guidelines
- Identify and escalate harmful or inappropriate content to relevant teams
- Conduct real-time risk assessments and provide feedback on trends in user behavior
- Collaborate with internal teams to improve moderation processes and platform policies
- Ensure compliance with legal and security regulations while handling sensitive content
- Meet quality and productivity KPIs, including review accuracy and response time
Work Schedule:
24/7 rotational shift (8 hours per day, 5 day working 2 days off)
Requirements:
- Diploma or higher; relevant work experience preferred
- Prior experience in content moderation, trust & safety, or security review is an advantage
- Strong understanding of KPIs such as productivity, quality, accuracy, and SLA
Job Types: Full-time, Permanent
Pay: RM2,400.00 - RM3,000.00 per month
Benefits:
- Dental insurance
- Health insurance
Schedule:
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Performance bonus
Work Location: In person