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Content Moderator (E-commerce project)

RM 2,400 - RM 3,000 / month

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Job Title: Content Moderator - E-commerce

Job Description

The Content Moderator is responsible for reviewing and moderating user-generated content to ensure compliance with company policies, community guidelines, and legal requirements. This role involves assessing and filtering content, identifying risks, and providing real-time feedback to improve platform safety and integrity. The moderator plays a key role in maintaining a positive and secure online environment for users.

Key Responsibilities:

- Review and moderate content, including text, images, and videos, based on company policies and community guidelines

- Identify and escalate harmful or inappropriate content to relevant teams

- Conduct real-time risk assessments and provide feedback on trends in user behavior

- Collaborate with internal teams to improve moderation processes and platform policies

- Ensure compliance with legal and security regulations while handling sensitive content

- Meet quality and productivity KPIs, including review accuracy and response time

Work Schedule:

24/7 rotational shift (8 hours per day, 5 day working 2 days off)

Requirements:

  • Diploma or higher; relevant work experience preferred
  • Prior experience in content moderation, trust & safety, or security review is an advantage
  • Strong understanding of KPIs such as productivity, quality, accuracy, and SLA

Job Types: Full-time, Permanent

Pay: RM2,400.00 - RM3,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance

Schedule:

  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Performance bonus

Work Location: In person