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System Analyst_Night Shift_Hybrid Role
RM 3,000 - RM 4,000 / month
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- Salary RM3K – RM4K + Shift Allowance MYR 400
- Hybrid Role (2-3 days in office)
- Office location : Damansara Height
- Working hours : 6.00pm – 6.00am MYT
- Working days : Night shift - 5-day rotation schedule includes holidays
DUTIES & RESPONSIBILITIES:
- Monitor and resolve production problems
- Night shift - 5 day rotation schedule includes holidays
- Troubleshoot problems to determine severity and priority
- Resolve problem or escalate to the resolution person/group
- Handoff information to resolution party
- Maintain communications with resolution party until problem is resolved or a workaround is put in place
- Track (document) problem through resolution
- If problem was resolved outside this group and based on the resolution, document steps that the Global Analysis & Resolution group can take to resolve this problem in the future
- Identify and document fixes that require program changes and/or procedure changes
- Work with other groups/departments to assist in creating permanent resolution/fixes
- Continuously strive to improve customer support, identifying opportunities and recommend solutions for improving service efficiency and effectiveness
- Monitor production systems using HP OpenView and other applications and respond accordingly
- Create and/or maintain operations process/procedure and problem resolution documentation as required
- Assist other Operations Engineers, as needed
REQUIREMENTS:
- Diploma / Degree in any related field with min 1 year working experiences.
- Excellent analytical skills
- Excellent technical troubleshooting skills as it relates to:
o Microsoft OS (Windows 2003, 2008)
o Network Technologies (routing, switching, load balancing)
o Security (Firewall, VPN)
o Microsoft Development Suite (.NET, VB, Com+, BizTalk, MSMQ, ASP, etc.)
o Java
o HP OpenView experience a plus
- Excellent customer service skills
- Excellent verbal and written skills
- Ability to influence/facilitate and negotiate with other groups, departments, individuals
- Ability to make timely decisions
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM4,000.00 per month
Schedule:
- Night shift
Application Question(s):
- Are you willing to work on night shift between 6PM-6AM?
- When is your availability date to join?
Experience:
- Troubleshooting: 1 year (Preferred)
- Network Technologies (routing, switching, load balancing): 1 year (Preferred)
- Security (Firewall, VPN): 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person