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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...
T

Workforce Management (WFM) Analyst_Work From Home_Follow US time zone

  • Full Time, remote
  • Trinity Workforce Solution Sdn Bhd
  • Damansara Jaya, Malaysia
RM 5,000 - RM 5,500 / month
Checking job availability...
Original
Simplified
  • Salary between MYR 5K – 5.5K
  • MYR 400 (shift allowance) + MYR 150 (WFH allowance)
  • WFH based, working in office is compulsory of required.
  • Type : Permanent
  • Office location : Damansara Height
  • Working hours & days : 8 hours/day, 5 days week, Follow US working hours.

DUTIES & RESPONSIBILITIES:

  • Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met.
  • Drive overall reduction of cost by working closely with Operations Managers in improving agent productivity.
  • Implement analysis, reporting and management tools provided by GWFM
  • Prepare daily/weekly/monthly reports and distribute to the GCS leadership and Senior Management Team.
  • Work with GCS leadership team on initiatives to support new business growth and overall operations.
  • Oversee all GWFM activities to ensure operational and client goals are met.
  • Reporting deviations from assumptions in WFM plan
  • Escalation of system and technical issues
  • Reporting of CMS information such as call volumes, SL and abandon rates per skill
  • Adjusting CSR skill settings if required
  • Ability to work on flexible schedules aimed at supporting a 24x7 operation, with the expectation that there may be either Day, Afternoon or Night shifts across all days of the week

REQUIREMENTS:

  • Min education: Degree
  • Minimum 3 years’ experience in WFM.
  • Excellent English (Spoken & Written)
  • Ability to perform forecasting in a contact center environment and schedule to those needs is a must
  • Complete understanding of overall operational activities including phone, email, and chat support
  • Must have an excellent working knowledge of Excel and have the ability to organize/analyze data in a structured manner - strong mathematic & statistics knowledge
  • Capacity Planning experience is preferred (a minimum of 250 headcounts)
  • Excellent knowledge of Excel and Macros
  • Proficient in various PC applications such as Word, PowerPoint, Outlook and Internet
  • Strong analytical and mathematical skills
  • Excellent communication skills
  • Ability to prioritize while being self-directed
  • High School education or equivalent
  • Ability to maintain high standard of business ethics, professionalism and confidentiality of information at all times

Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM5,500.00 per month

Schedule:

  • Night shift
  • Rotational shift

Application Question(s):

  • When is your availability date to join?

Experience:

  • Workforce Management: 3 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person