J347-Application Specialist Support
RM 4,000 - RM 4,000 / month
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J347-Application Specialist Support
Seri Kembangan, Selangor
RM2,500 - RM4,000 Per Month
Requirements
- Language Required: Mandarin, English and Bahasa Malaysia
- Candidates must possess at least Diploma
- Fresh Graduates are welcomed to apply
- Strong Understanding of Accounting Principles and Familiarity with Accounting Software Concepts
- Excellent Communication and Interpersonal Skills, with the ability to Simplify and Explain Complex Technical Issues
- Patience, Empathy, and a Positive Attitude to Troubleshoot Problems and Manage Customer Concerns Effectively
- Proficiency in using Computers and Various Software Applications
- Self-Motivated and Able to Work Independently while Managing a High Volume of Support Requests
- Demonstrated Willingness to Learn and Keep Abreast of the Latest Developments in Software Technology
Responsibilities
- Troubleshoot and resolve customer issues related to our accounting software through phone, email, and chat
- Analyze and diagnose root causes of technical problems, delivering clear and actionable solutions
- Communicate effectively with customers of varying technical expertise, ensuring they understand troubleshooting steps and solutions
- Conduct ongoing training sessions to educate customers on the functionalities and features of our accounting software
- Stay up-to-date with product knowledge through regular training and self-learning
- Document technical issues, resolutions, and best practices to enhance our knowledge base
- Collaborate with the development team to identify, report, and follow up on software bugs and potential improvements
- Maintain high standards of customer service to ensure a positive experience in all interactions
Benefits
- KPI
- Performance Appraisal
Additional Benefits
- Annual Leave
- Medical and Hospitalisation Leave
- Annual Bonus
- EPF / SOCSO / PCB
- Training Provided
- 5 Working Days
Job Types: Full-time, Permanent
Pay: Up to RM4,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Supplemental Pay:
- Yearly bonus
Education:
- Diploma/Advanced Diploma (Required)
Experience:
- Accounting Principles: 1 year (Preferred)
Language:
- Mandarin (Required)
Work Location: In person