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J347-Application Specialist Support

  • Full Time, onsite
  • Agensi Pekerjaan VR Excellent (M) Sdn Bhd
  • Seri Kembangan, Malaysia
RM 4,000 - RM 4,000 / month

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J347-Application Specialist Support

Seri Kembangan, Selangor

RM2,500 - RM4,000 Per Month

Requirements

  • Language Required: Mandarin, English and Bahasa Malaysia
  • Candidates must possess at least Diploma
  • Fresh Graduates are welcomed to apply
  • Strong Understanding of Accounting Principles and Familiarity with Accounting Software Concepts
  • Excellent Communication and Interpersonal Skills, with the ability to Simplify and Explain Complex Technical Issues
  • Patience, Empathy, and a Positive Attitude to Troubleshoot Problems and Manage Customer Concerns Effectively
  • Proficiency in using Computers and Various Software Applications
  • Self-Motivated and Able to Work Independently while Managing a High Volume of Support Requests
  • Demonstrated Willingness to Learn and Keep Abreast of the Latest Developments in Software Technology

Responsibilities

  • Troubleshoot and resolve customer issues related to our accounting software through phone, email, and chat
  • Analyze and diagnose root causes of technical problems, delivering clear and actionable solutions
  • Communicate effectively with customers of varying technical expertise, ensuring they understand troubleshooting steps and solutions
  • Conduct ongoing training sessions to educate customers on the functionalities and features of our accounting software
  • Stay up-to-date with product knowledge through regular training and self-learning
  • Document technical issues, resolutions, and best practices to enhance our knowledge base
  • Collaborate with the development team to identify, report, and follow up on software bugs and potential improvements
  • Maintain high standards of customer service to ensure a positive experience in all interactions

Benefits

  • KPI
  • Performance Appraisal

Additional Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • Annual Bonus
  • EPF / SOCSO / PCB
  • Training Provided
  • 5 Working Days

Job Types: Full-time, Permanent

Pay: Up to RM4,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Supplemental Pay:

  • Yearly bonus

Education:

  • Diploma/Advanced Diploma (Required)

Experience:

  • Accounting Principles: 1 year (Preferred)

Language:

  • Mandarin (Required)

Work Location: In person