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  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
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  4. Click Site settings.
  5. Click JavaScript.
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  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
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Jobs or company...

Key Account Manager/Program Manager(Plastic)

RM 10,000 - RM 13,000 / month
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Job Summary:

The Program Manager / Key Account Manager is responsible for managing customer accounts, overseeing project execution, and ensuring seamless coordination between internal teams and clients. This role requires strong leadership, communication, and problem-solving skills to drive customer satisfaction, business growth, and operational efficiency in a plastic injection molding manufacturing environment.

Key Responsibilities:

  • Serve as the primary point of contact for key customers, ensuring their needs and expectations are met.
  • Build and maintain strong relationships with clients, identifying opportunities for business expansion.
  • Address customer inquiries, complaints, and technical issues in a timely and effective manner.
  • Conduct regular business reviews with customers to assess performance and identify improvement opportunities.

Project & Program Management:

  • Oversee the execution of customer programs from initiation to completion, ensuring timely delivery and quality compliance.
  • Develop and manage project timelines, milestones, and deliverables in collaboration with cross-functional teams.
  • Monitor project budgets, costs, and profitability to ensure financial targets are met.
  • Coordinate with engineering, production, and quality teams to ensure smooth project execution.

Operational & Process Improvement:

  • Work closely with internal teams to optimize production schedules, minimize lead times, and improve manufacturing efficiency.
  • Identify and implement process improvements to enhance quality, reduce costs, and increase productivity.
  • Ensure compliance with industry standards, customer specifications, and regulatory requirements.

Sales & Business Development:

  • Identify new business opportunities within existing accounts and explore potential new customers.
  • Collaborate with the sales and marketing team to develop proposals, quotations, and contract negotiations.
  • Analyze market trends, customer demands, and competitor activities to support business growth strategies.

Risk & Issue Management:

  • Anticipate potential risks and develop mitigation plans to address challenges in project execution.
  • Work proactively with teams to resolve production, supply chain, and quality issues affecting customer programs.
  • Ensure all escalations are handled effectively and reported to senior management as needed.

Requirements:

  • Bachelor’s degree in Engineering, Business Administration, or a related field.
  • Minimum of 5 years of experience in program management, key account management, or a related role within a plastic injection molding or manufacturing environment.
  • Strong understanding of plastic injection molding processes, tooling, and quality standards.
  • Excellent project management skills with the ability to manage multiple projects simultaneously.
  • Strong communication, negotiation, and interpersonal skills.
  • Proficiency in ERP/MRP systems, Microsoft Office, and project management tools.
  • Ability to work in a fast-paced and dynamic environment with a customer-focused mindset.

Preferred Qualifications:

  • Experience with automotive, medical, or consumer electronics plastic injection molding industries.
  • Knowledge of ISO 9001/ISO 13485/ IATF 16949 quality management systems is an added advantage.

Job Type: Full-time

Pay: RM10,000.00 - RM13,000.00 per month

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Work Location: In person

Expected Start Date: 03/31/2025