
Telecommunications Site Billing & Payment Admin
RM 3,600 - RM 3,600 / month
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We are looking for a Domain Support Specialist to secure site utility & rental management as part of customer service fulfilment and operation and field support for our end customer, a major telecommunications provider.
The scope of management includes utilities, routine billing processing and support service operations.
Responsibilities:
- Establish centralized support service operation for billing and utility management as part of customer service fulfilment.
- Handle real estate agreements, negotiation, utility payment, rental, site permitting, and licensing of telecommunication network site/facilities.
- Focus on improvement of support service operation.
- Secure Escalation support for Service surveillance and Field service.
- Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
- Preparing customer payment efficiently and enter correctly into the system with ability to organize, multitask and good attention to detail.
Requirements:
- Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent.
- Have 2-5 years’ experience managing telecom site utility/rental management.
- General Mobile Telecommunications knowledge with experience in site acquisition, property management, site utility management, licensing, and permit.
- KPI and financial analysis
- Analytical and automation capabilities
- Basic understanding and working knowledge payment methodologies, real estate agreements.
- Good computer skills with proficient in use of Microsoft Excel/Power Point/Power BI and SAP experience.
- Customer service skills.
- Problem solving skills.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM3,600.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Professional development
Schedule:
- Monday to Friday
Experience:
- telecommunications: 3 years (Preferred)