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Telecommunications Site Billing & Payment Admin

RM 3,600 - RM 3,600 / month

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We are looking for a Domain Support Specialist to secure site utility & rental management as part of customer service fulfilment and operation and field support for our end customer, a major telecommunications provider.

The scope of management includes utilities, routine billing processing and support service operations.

Responsibilities:

  • Establish centralized support service operation for billing and utility management as part of customer service fulfilment.
  • Handle real estate agreements, negotiation, utility payment, rental, site permitting, and licensing of telecommunication network site/facilities.
  • Focus on improvement of support service operation.
  • Secure Escalation support for Service surveillance and Field service.
  • Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
  • Preparing customer payment efficiently and enter correctly into the system with ability to organize, multitask and good attention to detail.

Requirements:

  • Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent.
  • Have 2-5 years’ experience managing telecom site utility/rental management.
  • General Mobile Telecommunications knowledge with experience in site acquisition, property management, site utility management, licensing, and permit.
  • KPI and financial analysis
  • Analytical and automation capabilities
  • Basic understanding and working knowledge payment methodologies, real estate agreements.
  • Good computer skills with proficient in use of Microsoft Excel/Power Point/Power BI and SAP experience.
  • Customer service skills.
  • Problem solving skills.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM3,600.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Professional development

Schedule:

  • Monday to Friday

Experience:

  • telecommunications: 3 years (Preferred)