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Automotive Service Advisor

RM 2,300 - RM 2,300 / month

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Job description and responsibilities:

  • Attend to customers’ queries, service / repair needs & requirements in an attentive, prompt and courteous manner
  • Plan, coordinate and schedule customer appointments ensuring efficient use of all resources including service team manpower, tools and equipment
  • Complete Job Orders sheets and process the handover to the service team for diagnosis
  • Coordinate with the service team to ensure timely and high-quality completion of work
  • Equipped with thorough knowledge of the company's services, promotions, and policies
  • Identify opportunities to upsell relevant products and services to customers, keeping abreast with the company services & policies and promotions
  • To ensure work area, office, waiting area and common areas are clean and in proper order
  • Be a team player to promote a customer-focused culture within the company
  • To undertake any cross functional activities assigned by the management where necessary

REQUIREMENTS:

  • Diploma in Automotive Industry or equivalent certificates in automotive field.
  • At least 2 years of experience as a Car Service Advisor/Team leader/Automotive Technician in the Automotive Service industry. Preference will be given for candidates with BMW repair and maintenance-related background
  • Results-oriented with effective planning, organization, and problem-solving skills. Able to work independently with minimal supervision
  • Good communication skills – spoken and written (English and BM), with a service and teamwork mindset
  • Knowledge of SQL accounting system and MS Office
  • Six-day work week

BENEFITS:

  • Salary will commensurate with relevant skills and experience
  • Annual bonus
  • Medical benefits
  • Paid overtime
  • Opportunity for career advancement

Job Types: Full-time, Permanent, Contract

Pay: From RM2,300.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Experience:

  • Automotive Service Advisor: 2 years (Required)