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Fine Dining Waiter/Waitress cum Host

RM 2,500 - RM 4,000 / month

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Job Summary

The Fine Dining Waiter cum Hostess plays a pivotal role in providing exceptional customer service and ensuring a seamless dining experience for guests in a high-end restaurant setting. This role requires a combination of hosting skills, impeccable service etiquette, and a deep understanding of the restaurant's menu and offerings.

Key Responsibilities:

Greeting and Seating Guests:

  • Warmly welcome guests upon their arrival at the restaurant.
  • Usher guests to their tables, ensuring their comfort and satisfaction.
  • Manage reservations and seating arrangements efficiently, adhering to the restaurant's seating policies.

Menu Presentation and Recommendations:

  • Present menus to guests and provide detailed descriptions of dishes, specials, and beverages.
  • Offer recommendations based on guests' preferences, dietary restrictions, and the restaurant's signature dishes.
  • Have a thorough knowledge of the menu, including ingredients and preparation methods, to answer any questions confidently.

Taking Orders and Serving:

  • Take accurate food and beverage orders from guests, ensuring attention to detail and accuracy.
  • Coordinate with the kitchen and bar staff to ensure timely delivery of orders.
  • Serve meals and beverages to guests professionally and courteously, following established service standards.

Customer Engagement and Satisfaction:

  • Proactively engage with guests to ensure a personalized and memorable dining experience.
  • Anticipate guests' needs and address any concerns or special requests promptly and effectively.
  • Respond to feedback and inquiries with professionalism and a commitment to exceeding guest expectations.

Table Maintenance and Cleanliness:

  • Maintain cleanliness and organization of tables, dining areas, and service stations throughout service hours.
  • Set up and clear tables efficiently, following proper service protocols and etiquettes.
  • Ensure tableware, glassware, and utensils are clean and polished for each guest.

Upselling and Revenue Generation:

  • Promote additional menu items, specials, and beverage pairings to enhance guests' dining experiences.
  • Encourage guests to indulge in dessert offerings, after-dinner drinks, or other premium options to increase revenue.
  • Demonstrate product knowledge and enthusiasm to encourage upselling opportunities.

Team Collaboration:

  • Collaborate effectively with other team members, including servers, hosts/hostesses, kitchen staff, and management, to ensure seamless operations.
  • Communicate guest preferences, special requests, and feedback to relevant team members for optimal service delivery.

Qualifications and Skills:

  • Previous experience in fine dining service or hospitality industry preferred.
  • Excellent communication and interpersonal skills.
  • Impeccable grooming and professional appearance.
  • Ability to multitask and thrive in a fast-paced environment.
  • Strong attention to detail and a passion for delivering exceptional customer service.
  • Knowledge of food and beverage pairings, wine service, and fine dining etiquettes.
  • Flexibility to work evenings, weekends, and holidays as required.

Education and Certification:

  • High school diploma or equivalent required.
  • Additional certifications or training in hospitality management or food service is a plus

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Rotational shift
  • Weekend jobs

Supplemental Pay:

  • Overtime pay
  • Performance bonus
  • Tips

Experience:

  • Server: 1 year (Preferred)

Work Location: In person