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Customer Success Executive
RM 3,500 - RM 4,500 / month
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A Customer Success Executive is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. Their role is to build strong relationships, drive product adoption, and increase customer satisfaction to maximize retention and growth.
Key Responsibilities
- Customer Onboarding: Help new customers understand and successfully use the product.
- Relationship Management: Maintain strong relationships with key clients, ensuring satisfaction.
- Product Adoption & Training: Provide guidance and support to maximize product usage.
- Proactive Engagement: Anticipate customer needs and address issues before they arise.
- Renewals & Retention: Work to reduce churn and increase customer loyalty.
- Cross-Selling & Upselling: Identify opportunities to offer additional services or upgrades.
- Feedback & Improvement: Gather customer feedback and collaborate with internal teams for product enhancements.
Key Skills Required
Strong communication & interpersonal skills
Problem-solving & analytical thinking
Customer-focused mindset
Ability to manage multiple accounts
Proficiency in CRM tools (e.g., Salesforce, HubSpot)
Job Types: Full-time, Permanent
Pay: RM3,500.00 - RM4,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Performance bonus
- Yearly bonus
Work Location: In person
Expected Start Date: 04/01/2025