Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Incident Resolution Management Executive

Salary undisclosed
Checking job availability...
Original
Simplified
Job Responsibility
  • Proactively notify nominated customer/s or Internal stakeholders of potential issues that will impact on service performance and regular update these clients on call/Ticket/case status.
  • Coordinating of the providers involved in the process on call level in cooperation with Supplier Manager.
  • Ticket Monitoring and Escalation Management.
  • Proactive open call monitoring to ensure the fulfillment of contracted SLA agreements, taking remedial action where tickets may go âout of contractâ without further attention, updating call history on the call management system, proactively updating customers about potential issues, answering requests on ticket status, etc.
  • Manage escalations of open tickets from customer or internal delivery units with support of involved delivery units if necessary.
  • Proactively inform Team Manager or Service Desk Operations Manager about potential problems and offer improvement suggestion if possible.

Job Requirements
  • Minimum 2 years experiences in service and process oriented environment.
  • Good Understanding of the related customer processes and work environment.
  • Good knowledge of and experience in using the relevant tools and procedures.
  • Knowledge in Banking and Retail industry preferred.
  • Experience in using MS Office products.
  • Basic ITIL skills

Job Benefits

Remunerations
  • RM 3000-RM3500* monthly (Basic) - Relevant working experienced
  • Allowances (Language, Shift, Parking, Dental & Optical, EPF/ SOCSO, etcâ)*
  • Training will be provided

Working hours
  • 24/ 7 Rotational shift basis with 8 working hour daily
  • Morning / Afternoon / Midnight shift
  • 5 work days / week (including Public Holiday)
  • 2 days off / week

Location
  • Plaza 33, No.1 Jalan Kemajuan, Seksyen 13, 46200 Petaling Jaya, Selangor (Nearby Asia Jaya LRT - 10 minute walking distance)
Job Responsibility
  • Proactively notify nominated customer/s or Internal stakeholders of potential issues that will impact on service performance and regular update these clients on call/Ticket/case status.
  • Coordinating of the providers involved in the process on call level in cooperation with Supplier Manager.
  • Ticket Monitoring and Escalation Management.
  • Proactive open call monitoring to ensure the fulfillment of contracted SLA agreements, taking remedial action where tickets may go âout of contractâ without further attention, updating call history on the call management system, proactively updating customers about potential issues, answering requests on ticket status, etc.
  • Manage escalations of open tickets from customer or internal delivery units with support of involved delivery units if necessary.
  • Proactively inform Team Manager or Service Desk Operations Manager about potential problems and offer improvement suggestion if possible.

Job Requirements
  • Minimum 2 years experiences in service and process oriented environment.
  • Good Understanding of the related customer processes and work environment.
  • Good knowledge of and experience in using the relevant tools and procedures.
  • Knowledge in Banking and Retail industry preferred.
  • Experience in using MS Office products.
  • Basic ITIL skills

Job Benefits

Remunerations
  • RM 3000-RM3500* monthly (Basic) - Relevant working experienced
  • Allowances (Language, Shift, Parking, Dental & Optical, EPF/ SOCSO, etcâ¦)*
  • Training will be provided

Working hours
  • 24/ 7 Rotational shift basis with 8 working hour daily
  • Morning / Afternoon / Midnight shift
  • 5 work days / week (including Public Holiday)
  • 2 days off / week

Location
  • Plaza 33, No.1 Jalan Kemajuan, Seksyen 13, 46200 Petaling Jaya, Selangor (Nearby Asia Jaya LRT - 10 minute walking distance)