Account Operation Specialist
Pre-Billing Operations: (50-70% daily)
• Gather and verify billing information from internal systems/databases.
• Review and validate pre-billing reports to identify and correct discrepancies or errors.
• Perform accurate billing calculations based on contract terms, pricing agreements, and service delivery
metrics.
• Validate and cross-check calculations to ensure alignment with client agreements and internal standards.
• Ensure all data required for billing is accurate and complete before the final invoicing stage.
• Address any inconsistencies in billing calculations, billing data or customer information, and work
efficiently with the relevant teams to promptly resolve any issues or disputes.
• Ensure accurate record-keeping of all pre-billing activities and associated documentation.
• Enforce the best practices for pre-billing procedures. Implement a smooth and flawless invoicing process
for all corporate clients to ensure a high rate of client satisfaction.
• Identify opportunities for process improvements in pre-billing procedures and contribute to enhancing
billing accuracy and efficiency.
• Maintain rigid internal Service Level Agreements (SLAs) to deliver top-notch service consistently to all our
corporate partners.
• Uphold adherence to internal controls, company policies, and regulatory requirements. Ensure compliance
to key controls.
Commercial Process Excellence and Execution
• Ensure adherence and compliance on all sales operations process
• Work closely with with Country Ops and Country Commercial teams to onboard, adopt and govern the
usage of SFDC (Salesforce.com) CRM tool and ensure proper sales governance in place
• Salesforce CRM: Monitor, report and adjust as necessary to ensure Key Account managers, Inside Sales and
• Channel Partner teams maintain data integrity and data quality basis recommended SOPs
• Any Sale Operations Ad hoc assignment
The Qualifications:
• Education: Bachelor’s Degree
• Good English speaking and writing proficiency is a must to engage with regional stakeholders across SEA
• Work Experience: Minimum of 2-4 years in business operations, with a subject matter in finance to within
a fast-paced and competitive B2B, SaaS, enterprise, corporate or startup environment.
• Ability to work independently, deal with data analysis and increase the operational efficiency of the
business.
• Communication: Strong and effective communicator with good presentation and speaking skills who can
verbally and visually articulate their point of view clearly and succinctly.
• MUST be comfortable with MS Excel / Google Sheets and data cleaning and organization
• Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile,
Uncertain, Complex, Ambiguous) environment.
• Should have demonstrated integrity and respect in the performance of their duties
Pre-Billing Operations: (50-70% daily)
• Gather and verify billing information from internal systems/databases.
• Review and validate pre-billing reports to identify and correct discrepancies or errors.
• Perform accurate billing calculations based on contract terms, pricing agreements, and service delivery
metrics.
• Validate and cross-check calculations to ensure alignment with client agreements and internal standards.
• Ensure all data required for billing is accurate and complete before the final invoicing stage.
• Address any inconsistencies in billing calculations, billing data or customer information, and work
efficiently with the relevant teams to promptly resolve any issues or disputes.
• Ensure accurate record-keeping of all pre-billing activities and associated documentation.
• Enforce the best practices for pre-billing procedures. Implement a smooth and flawless invoicing process
for all corporate clients to ensure a high rate of client satisfaction.
• Identify opportunities for process improvements in pre-billing procedures and contribute to enhancing
billing accuracy and efficiency.
• Maintain rigid internal Service Level Agreements (SLAs) to deliver top-notch service consistently to all our
corporate partners.
• Uphold adherence to internal controls, company policies, and regulatory requirements. Ensure compliance
to key controls.
Commercial Process Excellence and Execution
• Ensure adherence and compliance on all sales operations process
• Work closely with with Country Ops and Country Commercial teams to onboard, adopt and govern the
usage of SFDC (Salesforce.com) CRM tool and ensure proper sales governance in place
• Salesforce CRM: Monitor, report and adjust as necessary to ensure Key Account managers, Inside Sales and
• Channel Partner teams maintain data integrity and data quality basis recommended SOPs
• Any Sale Operations Ad hoc assignment
The Qualifications:
• Education: Bachelor’s Degree
• Good English speaking and writing proficiency is a must to engage with regional stakeholders across SEA
• Work Experience: Minimum of 2-4 years in business operations, with a subject matter in finance to within
a fast-paced and competitive B2B, SaaS, enterprise, corporate or startup environment.
• Ability to work independently, deal with data analysis and increase the operational efficiency of the
business.
• Communication: Strong and effective communicator with good presentation and speaking skills who can
verbally and visually articulate their point of view clearly and succinctly.
• MUST be comfortable with MS Excel / Google Sheets and data cleaning and organization
• Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile,
Uncertain, Complex, Ambiguous) environment.
• Should have demonstrated integrity and respect in the performance of their duties