TikTok Shop - ShopTan User Operations (Malaysia, E-Commerce)
Salary undisclosed
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Responsibilities
About the team
In this role, you will be part of Malaysia TikTok Shop Category & Merchant Strategy's ShopTab User Operations function, involved in user awareness building, traffic growth, user conversion operations, and ShopTab resources management.
Responsibilities
Minimum Qualifications
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
About the team
In this role, you will be part of Malaysia TikTok Shop Category & Merchant Strategy's ShopTab User Operations function, involved in user awareness building, traffic growth, user conversion operations, and ShopTab resources management.
Responsibilities
- In user awareness and traffic growth - work closely with Integrated Marketing team to design and execute the marketing of ShopTab's key selling points. Explore key channels to build users' ShopTab and search awareness, including build scalable operations of TikTok Creator marketing channels. Drive continuous efficiency improvement of traffic growth channels, and work closely with Product team to explore new traffic channels
- In user conversion operations, to work closely with Product team to improve current operation tools' efficiency and capability, test and explore new user engagement and conversion features, and ultimately deliver user conversion targets for key ShopTab user segments
- In ShopTab resources management, continue to streamline and improve the standard of exposure assets usage and Cluster participation method, standardize commercialization pricing and purchasee process, improve commercialization revenues
Minimum Qualifications
- 4 years and plus working experience. Past experience in e-commerce platform's user growth operations is strongly preferred.
- Have strong sense of e-commerce users and user growth. Familiar with growth funnel dissection, and is able to design growth strategy for key conversion funnels
- Great communication skills. Experience in executive presentation of high-stake projects is strongly preferred
- Have strong sense of data and analytics. Must be fluent in Excel-based analytics. Past working experience with SQL is preferred
- Great project management and stakeholder management skills. Past experience in driving complex, cross-functional collaborations is strongly preferred
- Open to flexible working arrangement outside of regular working hours per business requirements, and open to business travels
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.