
Growth / Customer Success Intern
- Internship, onsite
- Biji-biji Initiative
- Malacca City, Malaysia
RM 1,000 - RM 1,000 / month
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Growth Intern
Are you passionate about making people feel at ease, supported, and part of a vibrant community? At Biji-biji Initiative / Mereka, we’re looking for a Growth Intern to be that vital link between our platform and the people who use it—new and returning. In this role, you’ll help shape positive user experiences, build strong relationships, and make everyone feel at home on mereka.io.
What You'll Get
- Hands-On Experience Jump right into real projects that put you in contact with users from all walks of life. You’ll directly influence how people engage with our platform every day.
- Mentorship & Skill Building Get one-on-one guidance from experienced team members who’ll help you sharpen your skills in areas like communication, customer success, and problem-solving.
- Freedom to Innovate Have a fresh idea to improve a process or user journey? We’ll cheer you on. You get the space to experiment and see your ideas come to life in a supportive environment.
- Flexible & Remote-Friendly We understand life can be hectic—classes, projects, side gigs. That’s why we offer a setup that lets you balance your own schedule while growing professionally.
- Networking & Future Growth Engage with a diverse team and take part in workshops that will bolster not just your résumé, but also your confidence in real-world problem-solving.
What You’ll Do
- Engage & Support Users Be the friendly, reliable guide for both new and existing users. You’ll answer questions, showcase platform features, and keep users excited about what’s next.
- Ongoing Relationship Building Stay connected even after onboarding. Gather feedback, tackle concerns, and keep users in the loop about platform updates or new opportunities.
- Spot Trends & Optimize Listen to user feedback and look at data — to see what’s working and what needs a tweak. Suggest improvements, big or small.
- Collaborate Across Teams Work with marketing, product, and other squads to roll out user-centric strategies that boost overall engagement and spark community spirit.
- Reflect & Report Share your wins, hurdles, and lightbulb moments in a way that helps the entire team learn and refine our approach to growth.