
Software Support Consultant
RM 4,000 - RM 6,000 / month
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"APPLICANT MUST HAVE ACCOUNTING / BOOK KEEPING KNOWLEDGE"
Role Overview:
This role focuses on managing the accounting aspects of our software/system and requires a strong background in accounting and bookkeeping. The ideal candidate will excel at liaising with clients and offering accounting solutions.
Job Descriptions:
Client Interaction and System Setup:
- Liaise with clients to gather necessary information for system setup and implementation.
- Provide post-implementation support and address client inquiries.
Problem Solving and Issue Resolution:
- Analyze data and identify discrepancies or issues in client-provided information.
- Propose effective accounting solutions and communicate them clearly to clients.
Documentation and Updates:
- Prepare and maintain system documentation to reflect new releases and updates.
- Document recurring issues to contribute to a knowledge base for internal and client use.
Client and Team Management:
- Lead discussions with clients and coordinate with a small team of junior staff.
- Manage project timelines and collaborate with programmers to resolve technical issues promptly.
Continuous Improvement:
- Suggest improvements to system workflows to enhance client satisfaction.