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Software Support Consultant

RM 4,000 - RM 6,000 / month

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"APPLICANT MUST HAVE ACCOUNTING / BOOK KEEPING KNOWLEDGE"

Role Overview:

This role focuses on managing the accounting aspects of our software/system and requires a strong background in accounting and bookkeeping. The ideal candidate will excel at liaising with clients and offering accounting solutions.

Job Descriptions:

Client Interaction and System Setup:

  • Liaise with clients to gather necessary information for system setup and implementation.
  • Provide post-implementation support and address client inquiries.

Problem Solving and Issue Resolution:

  • Analyze data and identify discrepancies or issues in client-provided information.
  • Propose effective accounting solutions and communicate them clearly to clients.

Documentation and Updates:

  • Prepare and maintain system documentation to reflect new releases and updates.
  • Document recurring issues to contribute to a knowledge base for internal and client use.

Client and Team Management:

  • Lead discussions with clients and coordinate with a small team of junior staff.
  • Manage project timelines and collaborate with programmers to resolve technical issues promptly.

Continuous Improvement:

  • Suggest improvements to system workflows to enhance client satisfaction.