
Service Delivery Maanager
We are looking for a candidate with a proven track record in delivering exceptional account management and business-level reporting, along with outstanding customer service support.
The ideal candidate will be enthusiastic, self-motivated, and eager to learn. A passion for technology and innovation is preferred.
In return, you will have the opportunity to work for a dynamic, diverse brand leader that offers ongoing career learning and development opportunities. Join us and be part of a team that values excellence and growth!
If you are successful in gaining this role, you will:-
· Work daily with the coordination team to check status of orders, installations, consumables supply
· Provide first level customer support via phone and email queries regarding MPS and MSS services and products
· Be the first point of escalation for current supported contracts
· Action and record customer updates, inquiries, and escalations (via email and phone queue
· Liaise with the Project Manager and Client Success Managers to align day to day responsibilities with that of the business
· Provide Service Level Agreement reporting and Invoicing for customers
· Provide Quarterly Business Reviews for our CSM’s including analysis
· Ad hoc Business reporting
· Update HP Internal spreadsheets and systems with new orders and shipment details
Obtain and record installation request details via either the customer or submitted purchase order
· Ensure installations are occurring to meet the customer and HP Service Level Agreements
· Update the Asset Spreadsheet and HP Internal systems with all the installed dates
· Update the Asset spreadsheet and HP Internal systems with the IP address, configuration details, host name, as included in the Acceptance Checklist
· Escalate any issues to the CSM, SDM, PM and Team Leader as appropriate
To be successful in this role, you will need: -
· 2 plus years’ experience in a similar financial and account management/analytics Roles
· Intermediate to Advanced Microsoft Office skills
· Demonstrated High level ability in Microsoft Excel and Power BI
· ITIL/Agile foundations understanding
· High attention to detail
· Strong organization and time management skills
· Self-motivated with a high work ethic
· Enthusiastic with a customer first attitude
· Excellent verbal and written communication skills
· Ability to work on Australian Time Zone Hours
· Flexible Work from home
Job Type: Full-time
Pay: Up to RM4,500.00 per month
Education:
- Bachelor's (Preferred)
Experience:
- SDM: 3 years (Preferred)
Language:
- English (Preferred)
Work Location: In person