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Service Delivery Maanager

RM 4,500 - RM 4,500 / month

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We are looking for a candidate with a proven track record in delivering exceptional account management and business-level reporting, along with outstanding customer service support.

The ideal candidate will be enthusiastic, self-motivated, and eager to learn. A passion for technology and innovation is preferred.

In return, you will have the opportunity to work for a dynamic, diverse brand leader that offers ongoing career learning and development opportunities. Join us and be part of a team that values excellence and growth!

If you are successful in gaining this role, you will:-

· Work daily with the coordination team to check status of orders, installations, consumables supply

· Provide first level customer support via phone and email queries regarding MPS and MSS services and products

· Be the first point of escalation for current supported contracts

· Action and record customer updates, inquiries, and escalations (via email and phone queue

· Liaise with the Project Manager and Client Success Managers to align day to day responsibilities with that of the business

· Provide Service Level Agreement reporting and Invoicing for customers

· Provide Quarterly Business Reviews for our CSM’s including analysis

· Ad hoc Business reporting

· Update HP Internal spreadsheets and systems with new orders and shipment details
Obtain and record installation request details via either the customer or submitted purchase order

· Ensure installations are occurring to meet the customer and HP Service Level Agreements

· Update the Asset Spreadsheet and HP Internal systems with all the installed dates

· Update the Asset spreadsheet and HP Internal systems with the IP address, configuration details, host name, as included in the Acceptance Checklist

· Escalate any issues to the CSM, SDM, PM and Team Leader as appropriate

To be successful in this role, you will need: -

· 2 plus years’ experience in a similar financial and account management/analytics Roles

· Intermediate to Advanced Microsoft Office skills

· Demonstrated High level ability in Microsoft Excel and Power BI

· ITIL/Agile foundations understanding

· High attention to detail

· Strong organization and time management skills

· Self-motivated with a high work ethic

· Enthusiastic with a customer first attitude

· Excellent verbal and written communication skills

· Ability to work on Australian Time Zone Hours

· Flexible Work from home

Job Type: Full-time

Pay: Up to RM4,500.00 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • SDM: 3 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person