Front Desk Receptionist
Front Desk Receptionist
Working hours will be before the opening at 12:40 pm and leave at 10pm on weekdays or 11 pm on weekends or as per instructed by manager
Greet and welcoming guests to the spa and serve welcome tea. Schedule and arrange booking accordingly to availability of space and therapist.
Monitor services excellency and consistency meeting the SOP. Interacted with customers, providing detailed information and addressing inquiries, promoting about products and services, enhancing guest experience either physically or virtually via phone call or WhatsApp.
Attending customer complains and review with providing solutions and compensations if needed, ensure spa reputation and brand image are preserved.
Records therapist commission.
Making sure the area organised,clean and sanitize.
Receiving payments and open bills.
Job Types: Full-time, Permanent
Pay: RM1,700.00 - RM3,000.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Supplemental Pay:
- Commission pay
- Overtime pay
- Tips
- Yearly bonus
Work Location: In person