Checking job availability...
Original
Simplified
JOB RESPONSIBILITY
Technical Support & IT Project Implementation
- Provide installation, integration, and field service support for Healthcare IT solutions
- Conduct Preventive Maintenance (PM) and perform system-level troubleshooting on complex multi-symptom issues.
- Attend breakdown calls, diagnose issues, and execute repairs independently.
- Perform software upgrades, configuration, and system optimization as required.
Customer Support & Training
- Deliver quality technical support to customers, ensuring minimal system downtime.
- Provide technical training and guidance to end-users on proper usage and system best practices.
- Build strong relationships with customers through technical discussions and consistent follow-ups.
Documentation & Compliance
- Maintain accurate service records, reports, and documentation for all technical activities in CRM systems.
- Ensure compliance with service level agreements (SLAs) and regulatory requirements.
- Stay updated on new technologies, troubleshooting methods, and industry best practices.
COMPETENCY REQUIREMENTS
- Possess a Degree/Diploma in IT, Computer Science, Engineering, or equivalent.
- MUST possess own transport and be willing to travel out of the office and/or outstation.
- Minimum 3 years of experience in IT support.
- Knowledge of healthcare IT environments, including HL7, DICOM, PACS and HIS integration is a plus.
- Strong technical troubleshooting, problem-solving and communication skills.
- Ability to work independently while being a team player in a fast-paced environment
JOB RESPONSIBILITY
Technical Support & IT Project Implementation
- Provide installation, integration, and field service support for Healthcare IT solutions
- Conduct Preventive Maintenance (PM) and perform system-level troubleshooting on complex multi-symptom issues.
- Attend breakdown calls, diagnose issues, and execute repairs independently.
- Perform software upgrades, configuration, and system optimization as required.
Customer Support & Training
- Deliver quality technical support to customers, ensuring minimal system downtime.
- Provide technical training and guidance to end-users on proper usage and system best practices.
- Build strong relationships with customers through technical discussions and consistent follow-ups.
Documentation & Compliance
- Maintain accurate service records, reports, and documentation for all technical activities in CRM systems.
- Ensure compliance with service level agreements (SLAs) and regulatory requirements.
- Stay updated on new technologies, troubleshooting methods, and industry best practices.
COMPETENCY REQUIREMENTS
- Possess a Degree/Diploma in IT, Computer Science, Engineering, or equivalent.
- MUST possess own transport and be willing to travel out of the office and/or outstation.
- Minimum 3 years of experience in IT support.
- Knowledge of healthcare IT environments, including HL7, DICOM, PACS and HIS integration is a plus.
- Strong technical troubleshooting, problem-solving and communication skills.
- Ability to work independently while being a team player in a fast-paced environment