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Field Engineer

Salary undisclosed

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JOB RESPONSIBILITY

Technical Support & IT Project Implementation

  • Provide installation, integration, and field service support for Healthcare IT solutions
  • Conduct Preventive Maintenance (PM) and perform system-level troubleshooting on complex multi-symptom issues.
  • Attend breakdown calls, diagnose issues, and execute repairs independently.
  • Perform software upgrades, configuration, and system optimization as required.

Customer Support & Training

  • Deliver quality technical support to customers, ensuring minimal system downtime.
  • Provide technical training and guidance to end-users on proper usage and system best practices.
  • Build strong relationships with customers through technical discussions and consistent follow-ups.

Documentation & Compliance

  • Maintain accurate service records, reports, and documentation for all technical activities in CRM systems.
  • Ensure compliance with service level agreements (SLAs) and regulatory requirements.
  • Stay updated on new technologies, troubleshooting methods, and industry best practices.

COMPETENCY REQUIREMENTS

  • Possess a Degree/Diploma in IT, Computer Science, Engineering, or equivalent.
  • MUST possess own transport and be willing to travel out of the office and/or outstation.
  • Minimum 3 years of experience in IT support.
  • Knowledge of healthcare IT environments, including HL7, DICOM, PACS and HIS integration is a plus.
  • Strong technical troubleshooting, problem-solving and communication skills.
  • Ability to work independently while being a team player in a fast-paced environment

JOB RESPONSIBILITY

Technical Support & IT Project Implementation

  • Provide installation, integration, and field service support for Healthcare IT solutions
  • Conduct Preventive Maintenance (PM) and perform system-level troubleshooting on complex multi-symptom issues.
  • Attend breakdown calls, diagnose issues, and execute repairs independently.
  • Perform software upgrades, configuration, and system optimization as required.

Customer Support & Training

  • Deliver quality technical support to customers, ensuring minimal system downtime.
  • Provide technical training and guidance to end-users on proper usage and system best practices.
  • Build strong relationships with customers through technical discussions and consistent follow-ups.

Documentation & Compliance

  • Maintain accurate service records, reports, and documentation for all technical activities in CRM systems.
  • Ensure compliance with service level agreements (SLAs) and regulatory requirements.
  • Stay updated on new technologies, troubleshooting methods, and industry best practices.

COMPETENCY REQUIREMENTS

  • Possess a Degree/Diploma in IT, Computer Science, Engineering, or equivalent.
  • MUST possess own transport and be willing to travel out of the office and/or outstation.
  • Minimum 3 years of experience in IT support.
  • Knowledge of healthcare IT environments, including HL7, DICOM, PACS and HIS integration is a plus.
  • Strong technical troubleshooting, problem-solving and communication skills.
  • Ability to work independently while being a team player in a fast-paced environment