Internship (Technical - Operations/Customer Experience/Planning & Engineering)
- Internship, onsite
- FedEx
- Bayan Lepas, Malaysia
Salary undisclosed
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The IGNITE Internship Program is a 12-week internship at FedEx, offering high-potential youth the opportunity to gain hands-on experience, mentorship from industry experts, and practical skills to jumpstart their careers. Whether your interests lie in Operations, Customer Experience or Planning & Engineering, this structured program is designed to help you learn, grow, and make a real impact from day one.
What You’ll Gain
We welcome students or recent graduates from diverse academic backgrounds who are:
The role involves updating and refining reporting structures and templates to ensure consistency, accuracy, and alignment with the latest standards. It also focuses on digitalizing and automating reporting tools to improve efficiency and user-friendliness. The position requires analyzing and automating inventory and supply systems to reduce manual intervention and enhance workflow. Enhancing existing Excel reports for better clarity and alignment with current systems is also a key responsibility. Additionally, the role includes evaluating existing processes and proposing improvements to increase productivity and reduce errors. Lastly, the intern will review and verify Standard Operating Procedures (SOPs), making recommendations for updates to ensure alignment with best practices.
Preferred Background: Business/Management, Mathematics, Marketing, Supply Chain Management, Computer Science, Engineering, Information Technology
Global Trade Services
The role involves supporting brokers with daily backend tasks, data entry, and research, while preparing import/export clearance documentation according to guidelines. Additionally, it includes observing experienced brokers, building professional relationships, and completing any other tasks assigned by the manager.
Preferred Background: Business/Management, Human Resources
Management, Marketing, Supply Chain Management, Social
Sciences
Customer Experience
Focus on identifying process gaps and opportunities for improvement by benchmarking industry best practices across CE frontlines, DCC, and PCC. Additionally, the intern will research service offerings, AI use, response times, and problem resolution strategies of industry players to drive quality enhancement.
Preferred Background: Business/Management, Finance, Mathematics, Marketing, Supply Chain Management, Engineering, Psychology
Custom Clearance
Develop macros to assist in generating reports and support the clearance processes. Provide assistance with administrative tasks and contribute to customer service activities related to CPE.
Preferred Background: Business/Management, Marketing, Supply Chain
Management, Computer Science, Information Technology, Engineering, Mathematics
Planning & Engineering (WFM)
Assisting in monitoring and optimizing workforce utilization in real-time. It also includes supporting location scheduling through Verint WFM and contributing to workforce reporting activities.
Preferred Background: Mathematics, Engineering, Information Technology, Computer Science, Business/Management, Economics
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
What You’ll Gain
- Real-World Experience – Work on meaningful projects that drive business impact and learn best practices by shadowing experienced professionals.
- Mentorship & Learning – Receive mentorship from industry professionals to accelerate your growth.
- Collaboration & Innovation – Engage with cross-functional teams and like-minded peers.
- Professional Development – Build industry-relevant skills and enhance your employability through programs and workshops.
- Networking Opportunities – Connect with peers and professionals in different countries.
We welcome students or recent graduates from diverse academic backgrounds who are:
- Available to join us in June 2025
- Curious and eager to learn
- Proactive and adaptable in a fast-paced environment
- Team-oriented with strong communication skills
- Equipped with critical thinking and problem-solving abilities
The role involves updating and refining reporting structures and templates to ensure consistency, accuracy, and alignment with the latest standards. It also focuses on digitalizing and automating reporting tools to improve efficiency and user-friendliness. The position requires analyzing and automating inventory and supply systems to reduce manual intervention and enhance workflow. Enhancing existing Excel reports for better clarity and alignment with current systems is also a key responsibility. Additionally, the role includes evaluating existing processes and proposing improvements to increase productivity and reduce errors. Lastly, the intern will review and verify Standard Operating Procedures (SOPs), making recommendations for updates to ensure alignment with best practices.
Preferred Background: Business/Management, Mathematics, Marketing, Supply Chain Management, Computer Science, Engineering, Information Technology
Global Trade Services
The role involves supporting brokers with daily backend tasks, data entry, and research, while preparing import/export clearance documentation according to guidelines. Additionally, it includes observing experienced brokers, building professional relationships, and completing any other tasks assigned by the manager.
Preferred Background: Business/Management, Human Resources
Management, Marketing, Supply Chain Management, Social
Sciences
Customer Experience
Focus on identifying process gaps and opportunities for improvement by benchmarking industry best practices across CE frontlines, DCC, and PCC. Additionally, the intern will research service offerings, AI use, response times, and problem resolution strategies of industry players to drive quality enhancement.
Preferred Background: Business/Management, Finance, Mathematics, Marketing, Supply Chain Management, Engineering, Psychology
Custom Clearance
Develop macros to assist in generating reports and support the clearance processes. Provide assistance with administrative tasks and contribute to customer service activities related to CPE.
Preferred Background: Business/Management, Marketing, Supply Chain
Management, Computer Science, Information Technology, Engineering, Mathematics
Planning & Engineering (WFM)
Assisting in monitoring and optimizing workforce utilization in real-time. It also includes supporting location scheduling through Verint WFM and contributing to workforce reporting activities.
Preferred Background: Mathematics, Engineering, Information Technology, Computer Science, Business/Management, Economics
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
The IGNITE Internship Program is a 12-week internship at FedEx, offering high-potential youth the opportunity to gain hands-on experience, mentorship from industry experts, and practical skills to jumpstart their careers. Whether your interests lie in Operations, Customer Experience or Planning & Engineering, this structured program is designed to help you learn, grow, and make a real impact from day one.
What You’ll Gain
We welcome students or recent graduates from diverse academic backgrounds who are:
The role involves updating and refining reporting structures and templates to ensure consistency, accuracy, and alignment with the latest standards. It also focuses on digitalizing and automating reporting tools to improve efficiency and user-friendliness. The position requires analyzing and automating inventory and supply systems to reduce manual intervention and enhance workflow. Enhancing existing Excel reports for better clarity and alignment with current systems is also a key responsibility. Additionally, the role includes evaluating existing processes and proposing improvements to increase productivity and reduce errors. Lastly, the intern will review and verify Standard Operating Procedures (SOPs), making recommendations for updates to ensure alignment with best practices.
Preferred Background: Business/Management, Mathematics, Marketing, Supply Chain Management, Computer Science, Engineering, Information Technology
Global Trade Services
The role involves supporting brokers with daily backend tasks, data entry, and research, while preparing import/export clearance documentation according to guidelines. Additionally, it includes observing experienced brokers, building professional relationships, and completing any other tasks assigned by the manager.
Preferred Background: Business/Management, Human Resources
Management, Marketing, Supply Chain Management, Social
Sciences
Customer Experience
Focus on identifying process gaps and opportunities for improvement by benchmarking industry best practices across CE frontlines, DCC, and PCC. Additionally, the intern will research service offerings, AI use, response times, and problem resolution strategies of industry players to drive quality enhancement.
Preferred Background: Business/Management, Finance, Mathematics, Marketing, Supply Chain Management, Engineering, Psychology
Custom Clearance
Develop macros to assist in generating reports and support the clearance processes. Provide assistance with administrative tasks and contribute to customer service activities related to CPE.
Preferred Background: Business/Management, Marketing, Supply Chain
Management, Computer Science, Information Technology, Engineering, Mathematics
Planning & Engineering (WFM)
Assisting in monitoring and optimizing workforce utilization in real-time. It also includes supporting location scheduling through Verint WFM and contributing to workforce reporting activities.
Preferred Background: Mathematics, Engineering, Information Technology, Computer Science, Business/Management, Economics
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
What You’ll Gain
- Real-World Experience – Work on meaningful projects that drive business impact and learn best practices by shadowing experienced professionals.
- Mentorship & Learning – Receive mentorship from industry professionals to accelerate your growth.
- Collaboration & Innovation – Engage with cross-functional teams and like-minded peers.
- Professional Development – Build industry-relevant skills and enhance your employability through programs and workshops.
- Networking Opportunities – Connect with peers and professionals in different countries.
We welcome students or recent graduates from diverse academic backgrounds who are:
- Available to join us in June 2025
- Curious and eager to learn
- Proactive and adaptable in a fast-paced environment
- Team-oriented with strong communication skills
- Equipped with critical thinking and problem-solving abilities
The role involves updating and refining reporting structures and templates to ensure consistency, accuracy, and alignment with the latest standards. It also focuses on digitalizing and automating reporting tools to improve efficiency and user-friendliness. The position requires analyzing and automating inventory and supply systems to reduce manual intervention and enhance workflow. Enhancing existing Excel reports for better clarity and alignment with current systems is also a key responsibility. Additionally, the role includes evaluating existing processes and proposing improvements to increase productivity and reduce errors. Lastly, the intern will review and verify Standard Operating Procedures (SOPs), making recommendations for updates to ensure alignment with best practices.
Preferred Background: Business/Management, Mathematics, Marketing, Supply Chain Management, Computer Science, Engineering, Information Technology
Global Trade Services
The role involves supporting brokers with daily backend tasks, data entry, and research, while preparing import/export clearance documentation according to guidelines. Additionally, it includes observing experienced brokers, building professional relationships, and completing any other tasks assigned by the manager.
Preferred Background: Business/Management, Human Resources
Management, Marketing, Supply Chain Management, Social
Sciences
Customer Experience
Focus on identifying process gaps and opportunities for improvement by benchmarking industry best practices across CE frontlines, DCC, and PCC. Additionally, the intern will research service offerings, AI use, response times, and problem resolution strategies of industry players to drive quality enhancement.
Preferred Background: Business/Management, Finance, Mathematics, Marketing, Supply Chain Management, Engineering, Psychology
Custom Clearance
Develop macros to assist in generating reports and support the clearance processes. Provide assistance with administrative tasks and contribute to customer service activities related to CPE.
Preferred Background: Business/Management, Marketing, Supply Chain
Management, Computer Science, Information Technology, Engineering, Mathematics
Planning & Engineering (WFM)
Assisting in monitoring and optimizing workforce utilization in real-time. It also includes supporting location scheduling through Verint WFM and contributing to workforce reporting activities.
Preferred Background: Mathematics, Engineering, Information Technology, Computer Science, Business/Management, Economics
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.