Livechat/Email Customer Service Specialist (Payments)
Salary undisclosed
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About Bybit
Bybit is a leading global cryptocurrency exchange established in 2018, dedicated to providing a professional, smart, and intuitive trading experience. We are one of the fastest-growing platforms in the industry, with a focus on innovation, security, and empowering users to achieve financial freedom.
Key Responsibilities:
- Assist clients on all inquiries via live chat or email.
- Respond to customer inquiries related to various payment processes, including deposits, withdrawals, transactions, and refunds.
- Assist on investigating and resolving payment escalations, including high-risk transactions, verification issues, and payment failures.
- Assist with managing payment services such as fiat transactions, card services, and related customer concerns.
- Verify previous deposit videos with a strong sense of risk awareness to ensure transaction safety.
- Collaborate with internal departments to ensure smooth payment operations and resolve escalated issues efficiently.
Requirements:
- Experience in customer service, preferably in the finance or payments industry.
- Strong problem-solving skills and attention to detail.
- High risk awareness, especially when verifying information/documentations to ensure security.
- Basic knowledge of cryptocurrency transactions, including Fiat deposits, Fiat withdrawals.
- Proficiency in English is a must.
- Excellent communication skills, both written and verbal.
- Ability to handle high volumes of inquiries efficiently.
- Self-initiative with the ability to work independently and proactively.
- Proficiency in using customer service tools and platforms.
- Ability to work in a fast-paced environment and adapt quickly to changes.
- Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am）
About Bybit
Bybit is a leading global cryptocurrency exchange established in 2018, dedicated to providing a professional, smart, and intuitive trading experience. We are one of the fastest-growing platforms in the industry, with a focus on innovation, security, and empowering users to achieve financial freedom.
Key Responsibilities:
- Assist clients on all inquiries via live chat or email.
- Respond to customer inquiries related to various payment processes, including deposits, withdrawals, transactions, and refunds.
- Assist on investigating and resolving payment escalations, including high-risk transactions, verification issues, and payment failures.
- Assist with managing payment services such as fiat transactions, card services, and related customer concerns.
- Verify previous deposit videos with a strong sense of risk awareness to ensure transaction safety.
- Collaborate with internal departments to ensure smooth payment operations and resolve escalated issues efficiently.
Requirements:
- Experience in customer service, preferably in the finance or payments industry.
- Strong problem-solving skills and attention to detail.
- High risk awareness, especially when verifying information/documentations to ensure security.
- Basic knowledge of cryptocurrency transactions, including Fiat deposits, Fiat withdrawals.
- Proficiency in English is a must.
- Excellent communication skills, both written and verbal.
- Ability to handle high volumes of inquiries efficiently.
- Self-initiative with the ability to work independently and proactively.
- Proficiency in using customer service tools and platforms.
- Ability to work in a fast-paced environment and adapt quickly to changes.
- Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am）