Outlet Manager

Responsibilities

• Has overall shift responsibilities and is accountable for the smooth running of the store.
• Ensure daily opening and closing duties in the outlet are properly executed.
• Recruit & select staff that meet set expectations and are suited to work in a Luckin Coffee environment.
• Manage overall manpower planning, including planning a daily duty roster to ensure optimum use of manpower in the outlet.
• Cost Management, perform inventory checks and product ordering.
• Manage an efficient team of service staff by coach, training, and supervising staff to operate stations and deliver a great customer experience.
• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Luckin Coffee.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Follows Luckin Coffee operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintains regular and punctual attendance.

Requirements

• Diploma/Advanced Diploma in any field.
• At least 2 years’ experience in supervisory roles is required.
• Can commit for the long-term.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or public holidays.
• Able to work in a fast pace working environment.

We regret to inform you that only shortlisted candidates will be contacted. You may also forward your CV to [email protected] for consideration.

Responsibilities

• Has overall shift responsibilities and is accountable for the smooth running of the store.
• Ensure daily opening and closing duties in the outlet are properly executed.
• Recruit & select staff that meet set expectations and are suited to work in a Luckin Coffee environment.
• Manage overall manpower planning, including planning a daily duty roster to ensure optimum use of manpower in the outlet.
• Cost Management, perform inventory checks and product ordering.
• Manage an efficient team of service staff by coach, training, and supervising staff to operate stations and deliver a great customer experience.
• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Luckin Coffee.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Follows Luckin Coffee operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintains regular and punctual attendance.

Requirements

• Diploma/Advanced Diploma in any field.
• At least 2 years’ experience in supervisory roles is required.
• Can commit for the long-term.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or public holidays.
• Able to work in a fast pace working environment.

We regret to inform you that only shortlisted candidates will be contacted. You may also forward your CV to [email protected] for consideration.