Customer Quality Engineer II

Job Summary:

Customer Quality Engineers are the Customer facing quality lead for all quality issues related to a specific or group of Customers.

Essential Duties and Responsibilities:

• Responsible for managing customer quality issues.
• Defines and implements production part qualification requirements as a function of their thorough understanding of the Customer quality requirements
• Reports into Site Quality Head and supports operations team to understand Customer requirements
• Responsible for managing customer audits, scheduling, leading, follow up and closure on all audit actions.
• First point of contact for customer compliance, product quality, and process quality issues - expected to partner with Manufacturing, various Engineering teams, Purchasing, Supply Chain, Sales, and Operations management.
• Specific responsibilities include meeting/exceeding all goals and objectives for:
• Customer Quality Scorecards
• Customer QMS & technical audits and action plan completion
• Customer reported defects – effectively manage 8Ds and meet all cycle-time metrics
• Effectively interface with Customer to notify material purge/recalls & problems
• Drive problem solving (8D) on all negatively impactful quality escapes to Customer
• Create various presentations and action plans to meet Customer & UCT communication needs
  

Knowledge, Skills and Abilities:

• Demonstrate skills in preventive quality methods and compliance, statistical data analysis, critical thinking, structured problem solving (8D), the use of metrics to identify opportunities, and business process improvement.
• Demonstrate the skills in managing customer quality issues, experience in setting up product and process quality control for equipment assembly line.
• Knowledge of regulatory and compliance, experience in product, process and system audit.
• Strong communication, leadership, & management skills.
• Knowledge in Process FMEA, SPC and Measurement System Analysis
• Ability to read and understand Technical drawings and knowledge in GDnT
• Knowledge in Basic Statistics and process data analysis for continuous improvement
  
  

Educational/Certification Requirement:

• Min. of Bachelor in Engineering or equivalent technical discipline is required, Mechanical engineering background is a plus.
• Registered ISO 9001 auditor with experience a plus
  
  

Experience Requirement:

Work Experience:

• At least 3 years experiences in Quality Engineering, Operations & Reliability.
• Experience in quality and manufacturing systems and problem solving.
• Experience with the ISO 9001 standard is required.
• Ensure the process comply to quality standards.
• Able to analyze and summarize the data.
• Experience managing critical customer communications.
• Experience with Lean, 6S, zero defect manufacturing processes, inspection methods and tools.
  
  

Physical Demands and Working Conditions:

Criteria:

Requirements:

• Work Environment:
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily in a standard office environment

• Work Hours (if not regular day – i.e., shifts)
  
  

Standard Office Hours

• Physical Demands (i.e., lifting, kneeling, crouching, climbing)
  
  

Work may require the ability to lift 10-20 pounds infrequently.

Ability to talk on phone and use computer for extended periods of time may be required.

• Environmental Exposure (i.e., extreme weather conditions, noise levels, electrical or chemical exposure)
  
  

May involve exposure to moderate noise levels from printers, faxes, computers etc.

• Overnight Travel (% of time)
  
  

Work may require out of town travel depending upon assignment (training and meeting).

Job Summary:

Customer Quality Engineers are the Customer facing quality lead for all quality issues related to a specific or group of Customers.

Essential Duties and Responsibilities:

• Responsible for managing customer quality issues.
• Defines and implements production part qualification requirements as a function of their thorough understanding of the Customer quality requirements
• Reports into Site Quality Head and supports operations team to understand Customer requirements
• Responsible for managing customer audits, scheduling, leading, follow up and closure on all audit actions.
• First point of contact for customer compliance, product quality, and process quality issues - expected to partner with Manufacturing, various Engineering teams, Purchasing, Supply Chain, Sales, and Operations management.
• Specific responsibilities include meeting/exceeding all goals and objectives for:
• Customer Quality Scorecards
• Customer QMS & technical audits and action plan completion
• Customer reported defects – effectively manage 8Ds and meet all cycle-time metrics
• Effectively interface with Customer to notify material purge/recalls & problems
• Drive problem solving (8D) on all negatively impactful quality escapes to Customer
• Create various presentations and action plans to meet Customer & UCT communication needs
  

Knowledge, Skills and Abilities:

• Demonstrate skills in preventive quality methods and compliance, statistical data analysis, critical thinking, structured problem solving (8D), the use of metrics to identify opportunities, and business process improvement.
• Demonstrate the skills in managing customer quality issues, experience in setting up product and process quality control for equipment assembly line.
• Knowledge of regulatory and compliance, experience in product, process and system audit.
• Strong communication, leadership, & management skills.
• Knowledge in Process FMEA, SPC and Measurement System Analysis
• Ability to read and understand Technical drawings and knowledge in GDnT
• Knowledge in Basic Statistics and process data analysis for continuous improvement
  
  

Educational/Certification Requirement:

• Min. of Bachelor in Engineering or equivalent technical discipline is required, Mechanical engineering background is a plus.
• Registered ISO 9001 auditor with experience a plus
  
  

Experience Requirement:

Work Experience:

• At least 3 years experiences in Quality Engineering, Operations & Reliability.
• Experience in quality and manufacturing systems and problem solving.
• Experience with the ISO 9001 standard is required.
• Ensure the process comply to quality standards.
• Able to analyze and summarize the data.
• Experience managing critical customer communications.
• Experience with Lean, 6S, zero defect manufacturing processes, inspection methods and tools.
  
  

Physical Demands and Working Conditions:

Criteria:

Requirements:

• Work Environment:
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily in a standard office environment

• Work Hours (if not regular day – i.e., shifts)
  
  

Standard Office Hours

• Physical Demands (i.e., lifting, kneeling, crouching, climbing)
  
  

Work may require the ability to lift 10-20 pounds infrequently.

Ability to talk on phone and use computer for extended periods of time may be required.

• Environmental Exposure (i.e., extreme weather conditions, noise levels, electrical or chemical exposure)
  
  

May involve exposure to moderate noise levels from printers, faxes, computers etc.

• Overnight Travel (% of time)
  
  

Work may require out of town travel depending upon assignment (training and meeting).