Our client is a Fortune 500 global IT services leader.
They use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact.
They are an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.
IT production analyst will work side by side with the business support areas as well as their IT Lines
headquarters. They will often interact with the quality of service team (in charge of the overall production stability) as well as infrastructure & service providers and also data feeding vendors.
Main responsibilities:
- Support business operations area on functional issues raised on their areas by improving performing systems configurations in order to resolve them with the help of the necessary providers / vendors or IT teams.
- Quality and support to solve technical incidents (Minor and major incident) for infrastructure support and the related providers. All of it in accordance with group processes and procedures.
- Monitor, analyze and reports root cause of system/ production disruption and include recommendations to prevent the reoccurrence of glitches and defects with the help of the necessary providers / vendors or IT teams.
- Monitor and test functionally the applications perimeter used in the business area.
- Keep communication and information up to date to their business users and also other IT teams as well as operational risk (through the major incident process)
- Be aware and participate to change management/release planning to follow on a day to day / week to week basis any possible disruptions of production on given perimeter.
- Coordination of testing and sanity checks during weekend changes and releases as well as daily IT operational checks.
- Enrich procedures & documentation about production issues and resolved case.
Requirements
- Bachelor's or master degree in information technology, engineering, or finance/Banking industry (with a strong IT appetite)
- Certification ITIL is a plus
- Strong IT background (either in applicative development or in crea)
- Understand or experience in data feeding: MQ, FTPs,
- Understand or experience in SQL (preferably Oracle): Standard query like select or update
- Understand or experience in IT incident and problem management procedures of a defined perimeter (preferably in banking/finance or insurance)
- Strong knowledge (& reporting) of IT ticketing system like Remedy, Service Now and Jira
Company Cultures & values
The company is committed to building better futures for their customers, colleagues, environment, and communities. They take care of each other and foster a culture of inclusion, belonging and corporate citizenship.
As an employer of choice, their “people first” philosophy means they offer competitive remuneration, benefits, training and career opportunities that reflect their commitment to improving the lives of their employees, and the communities in which they live and work.
Some of these include;
- Extensive resources to support your onboarding and continual development
- Recognition - their global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- Well-being matters to their and their Employee Assistance Program is there to support you and your family
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan McKinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.
Morgan McKinley Pte Ltd
Alvin Lau
EA No: 11C5502
EA Reg No: R1874110
Our client is a Fortune 500 global IT services leader.
They use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact.
They are an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.
IT production analyst will work side by side with the business support areas as well as their IT Lines
headquarters. They will often interact with the quality of service team (in charge of the overall production stability) as well as infrastructure & service providers and also data feeding vendors.
Main responsibilities:
- Support business operations area on functional issues raised on their areas by improving performing systems configurations in order to resolve them with the help of the necessary providers / vendors or IT teams.
- Quality and support to solve technical incidents (Minor and major incident) for infrastructure support and the related providers. All of it in accordance with group processes and procedures.
- Monitor, analyze and reports root cause of system/ production disruption and include recommendations to prevent the reoccurrence of glitches and defects with the help of the necessary providers / vendors or IT teams.
- Monitor and test functionally the applications perimeter used in the business area.
- Keep communication and information up to date to their business users and also other IT teams as well as operational risk (through the major incident process)
- Be aware and participate to change management/release planning to follow on a day to day / week to week basis any possible disruptions of production on given perimeter.
- Coordination of testing and sanity checks during weekend changes and releases as well as daily IT operational checks.
- Enrich procedures & documentation about production issues and resolved case.
Requirements
- Bachelor's or master degree in information technology, engineering, or finance/Banking industry (with a strong IT appetite)
- Certification ITIL is a plus
- Strong IT background (either in applicative development or in crea)
- Understand or experience in data feeding: MQ, FTPs,
- Understand or experience in SQL (preferably Oracle): Standard query like select or update
- Understand or experience in IT incident and problem management procedures of a defined perimeter (preferably in banking/finance or insurance)
- Strong knowledge (& reporting) of IT ticketing system like Remedy, Service Now and Jira
Company Cultures & values
The company is committed to building better futures for their customers, colleagues, environment, and communities. They take care of each other and foster a culture of inclusion, belonging and corporate citizenship.
As an employer of choice, their “people first” philosophy means they offer competitive remuneration, benefits, training and career opportunities that reflect their commitment to improving the lives of their employees, and the communities in which they live and work.
Some of these include;
- Extensive resources to support your onboarding and continual development
- Recognition - their global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- Well-being matters to their and their Employee Assistance Program is there to support you and your family
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan McKinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.
Morgan McKinley Pte Ltd
Alvin Lau
EA No: 11C5502
EA Reg No: R1874110