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Jobs or company...

HR Shared Services Manager

RM 8,000 - RM 13,000 / month
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Job Summary

The HR Payroll Operations Lead is responsible for assisting the HR Director in managing all aspects of Payroll Operations within the Malaysia Human Resources (EBSC Malaysia – HR) organization. This role oversees global service delivery, ensuring compliance, operational excellence, and continuous process improvements.

Job ResponsibilitiesOperational Excellence & HR Solutions

  • Drive operational excellence in delivering HR solutions by collaborating with country HR, Corporate HR, and other functional teams.
  • Lead continuous process improvements and participate in key global HR projects to enhance HR operations.

Payroll Operations

  • Oversee regional payroll, time & attendance, and statutory processing to ensure compliance with legal, fiscal, and regulatory requirements.
  • Act as a key partner in centralized personnel cost management and forecasting.

Process Efficiency & Automation

  • Serve as the Global/Regional Process Owner for assigned processes defined by Corporate HR.
  • Align global teams by establishing common ways of working, process improvements, and standardization initiatives.
  • Review existing processes and identify opportunities for efficiency improvements.
  • Collaborate cross-functionally to address operational needs and ensure compliance.
  • Act as the Point of Contact for automation initiatives assigned by Corporate Office.
  • Influence and partner with business leaders to drive process, system, and organizational changes.

Service Delivery

  • Ensure team members meet performance metrics and maintain high service standards.
  • Investigate and resolve complex HR issues related to policies, processes, and practices.
  • Plan and oversee the transition of HR processes to the EBSC - Malaysia HR team.
  • Manage HR customer service and operational delivery for regional HR customers, monitoring inquiries, satisfaction levels, and escalated support.
  • Ensure full compliance with audits, certifications, and payroll operations in EBSC Malaysia HR.

Job Requirements

  • Bachelor’s or Master’s degree in Human Resources (additional HR certifications are an advantage).
  • 10 to 12 years of overall HR experience, with at least 7 years in an HR Shared Services environment, including centralized payroll administration and operations.
  • Minimum 3 years of managerial experience, leading a team of 5 - 10 members.
  • Lean Six Sigma certification (Green Belt or Black Belt) is an added advantage.
  • Experience leading and driving service migration projects in a matrixed organization.
  • Strong expertise in HR Operations, including but not limited to:
  • Talent Services
  • Total Rewards Services
  • Time & Attendance
  • Payroll Administration

Job Type: Full-time

Pay: RM8,000.00 - RM13,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Monday to Friday

Application Question(s):

  • How many years in HR Share Service?

Language:

  • Japanese (Preferred)

Work Location: In person