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Lead Analyst, SAP Ariba Support

Salary undisclosed

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About the Role

Familiar with ARIBA and SAP.

Provide day to day BAU SAP MM and ARIBA support to LBUs.

Able to manage all aspect of the SAP MM and ARIBA business mapping, blueprinting and related configuration.

Ensure solutions are consistent with regional template and ensure regional solution architecture team is aligned

• Act as Single point of contact on P2P Ariba and Concur technical issues of all end users, Group IT, SAP team and ARIBA customer support team.

• Provide L2 support to resolve any system related issues.

• Ensure resolution time meeting SLA target.

• Manages all assigned Enquiries, Incidents & Change Requests (SNOW & BAU PCR), and deliver according to the target resolution time.

• Self-discipline and good deliverables to promote accountability and trust at work.

• Perform system configuration and customization.

• Monitor system notification (errors) and take appropriate actions.

• Follow and actively promote SAP, Concur and ARIBA best practice usage in all solution aspects.

• Support end users in system usage and assist in raising overall SAP proficiency in the end user base and act as an SAP ambassador.

• Successful system and process integration, efficient SLA driven end-user support and communications.

• Liaises with necessary company's colleagues or business partners outside GASC USC - Finance to ensure delivery of the functional work as required.

• Supporting Manager and Assistant Manager(s) on work assignments.

Requirements:

• University / College graduate in computer science or other relevant discipline.

• 3 to 5 years’ relevant experience in regional solution/system support with SAP MM/ARIBA focus across the ASPAC region.

• Relevant ITM GASC USC - FINANCE experience and user support track record.

• Strong knowledge in ARIBA Cloud / Procure to Pay solution and SAP MM.

• Procure to Pay business knowledge to manage communication with large finance user base.


About the Role

Familiar with ARIBA and SAP.

Provide day to day BAU SAP MM and ARIBA support to LBUs.

Able to manage all aspect of the SAP MM and ARIBA business mapping, blueprinting and related configuration.

Ensure solutions are consistent with regional template and ensure regional solution architecture team is aligned

• Act as Single point of contact on P2P Ariba and Concur technical issues of all end users, Group IT, SAP team and ARIBA customer support team.

• Provide L2 support to resolve any system related issues.

• Ensure resolution time meeting SLA target.

• Manages all assigned Enquiries, Incidents & Change Requests (SNOW & BAU PCR), and deliver according to the target resolution time.

• Self-discipline and good deliverables to promote accountability and trust at work.

• Perform system configuration and customization.

• Monitor system notification (errors) and take appropriate actions.

• Follow and actively promote SAP, Concur and ARIBA best practice usage in all solution aspects.

• Support end users in system usage and assist in raising overall SAP proficiency in the end user base and act as an SAP ambassador.

• Successful system and process integration, efficient SLA driven end-user support and communications.

• Liaises with necessary company's colleagues or business partners outside GASC USC - Finance to ensure delivery of the functional work as required.

• Supporting Manager and Assistant Manager(s) on work assignments.

Requirements:

• University / College graduate in computer science or other relevant discipline.

• 3 to 5 years’ relevant experience in regional solution/system support with SAP MM/ARIBA focus across the ASPAC region.

• Relevant ITM GASC USC - FINANCE experience and user support track record.

• Strong knowledge in ARIBA Cloud / Procure to Pay solution and SAP MM.

• Procure to Pay business knowledge to manage communication with large finance user base.