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Business Analyst (Mandarin speaker)

RM 15,000 - RM 15,000 / month

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Requirements:

Education & Professional Experience

· University degree or above in IT or related disciplines

· 4+ years of BA experience

· 2+ years of insurance industry domain knowledge, specifically in insurance claims

· With technical background, able to understand and communicate with technical resource

· With some project management related experience, able to assist PM on project management

· Ability to travel to client site based on project demands

Preference

· With experience on D365 CRM is preferred but not mandatory

Roles & Responsibilities:

  • Requirement Gathering and Analysis

- Collaborate with stakeholders to understand business needs, pain points, and objectives.
- Conduct workshops, interviews, and surveys to gather detailed requirements.
- Analyze and document business processes, workflows, and system interactions.

  • Solution Design and Documentation

- Translate business requirements into clear and concise functional specifications.
- Work with technical teams to design solutions that meet business needs.
- Create use cases, user stories, process flows, and wireframes to communicate requirements effectively.

  • Stakeholder Management

- Act as a liaison between business units, technical teams, and project managers.
- Manage stakeholder expectations and ensure alignment throughout the project lifecycle.
- Provide regular updates and reports on project progress and challenges.

  • Testing and Quality Assurance

- Collaborate with QA teams to develop test plans, test cases, and scenarios.
- Participate in user acceptance testing (UAT) to ensure solutions meet business requirements.
- Identify and resolve defects or issues during the testing phase.

  • Change Management and Training (If Applicable)

- Support change management efforts by preparing training materials and conducting user training sessions.
- Assist in the adoption of new systems and processes by providing post-implementation support.
- Address user concerns and feedback to ensure smooth transitions.

Job Type: Full-time

Pay: Up to RM15,000.00 per month

Schedule:

  • Fixed shift
  • Monday to Friday