Automotive Claim Admin Clerk

Job Overview:
The Automotive Claims Administrator is responsible for handling and processing insurance claims related to vehicle damages, ensuring accuracy, compliance, and efficiency. This role involves coordinating with customers, insurance companies, adjusters, and repair facilities to facilitate smooth claim settlements.

Key Responsibilities:

• Claims Processing & Management:
• Receive, review, and process automotive insurance claims.
• Verify claim details, supporting documents, and policy coverage.
• Input and update claim information in the database.
• Customer Service & Communication:
• Serve as the primary point of contact for customers regarding claims.
• Provide updates on claim status and explain claim procedures.
• Address customer inquiries and resolve issues promptly.
• Coordination with Stakeholders:
• Liaise with insurance adjusters, repair shops, and other third parties.
• Arrange vehicle inspections and repairs as needed.
• Ensure timely approval and processing of claims.
• Compliance & Documentation:
• Maintain accurate claim records and documentation.
• Ensure compliance with company policies, insurance regulations, and legal requirements.
• Assist in audits and reporting as needed.
• Claims Investigation & Resolution:
• Identify potential fraud and escalate suspicious claims for further review.
• Assess damage reports and cost estimates to ensure fairness.
• Negotiate claim settlements within authorized limits.
• Reporting & Analysis:
• Generate reports on claim trends, processing times, and settlement rates.
• Provide insights to improve claims processes and reduce costs.

Qualifications & Skills:

• Experience in automotive claims administration or a related field.
• Knowledge of insurance policies, claims procedures, and vehicle repairs.
• Strong customer service, problem-solving, and communication skills.
• Attention to detail and ability to handle multiple claims efficiently.
• Proficiency in claims management software and Microsoft Office.

Job Type: Full-time

Pay: RM1,700.00 - RM2,300.00 per month

Schedule:

• Day shift

Work Location: In person