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IT Executive (End User Support)
RM 3,200 - RM 3,200 / month
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Job Summary
As an Executive – End User Support, your primary responsibility is to provide first-line technical support and troubleshooting assistance to end-users within the organization. This role involves responding to inquiries, diagnosing and resolving basic hardware and software issues, and escalating more complex problems to higher-level support teams.
Key Responsibilities
- Serve as the first point of contact for IT-related issues and requests through various channels.
- Log, categorize, prioritize, and resolve incidents or escalate them as per SLAs.
- Provide basic hardware and software support for devices and applications.
- Diagnose and troubleshoot common IT problems (connectivity, software errors, login issues).
- Identify and suggest process improvements for IT service delivery.
- Follow established procedures for problem resolution.
- Maintain detailed records of support requests in the ticketing system.
- Escalate complex issues to higher-level support teams when necessary.
- Collaborate with IT teams for efficient issue resolution.
- Offer basic training and tips to users for system and application use.
- Adhere to security policies and support IT compliance efforts.
Qualifications
- Diploma/Bachelor's degree in Computer Science, Information Systems, or related field.
- 1-2 years of experience in IT Service Desk or Helpdesk roles.
- Strong troubleshooting skills for quick issue identification and resolution.
- Effective communicator, result-oriented, self-motivated, independent, and able to collaborate with IT teams and stakeholders.
- Proficient in verbal and written communication in English and Bahasa Malaysia; additional languages are a plus.
- Primarily office-based with potential on-call or after-hours support on a rotating basis.
Additional Info
- Candidates ready to be relocated to Beaufort, Sabah are preferred and prioritized
Job Type: Full-time
Pay: From RM3,200.00 per month
Benefits:
- Additional leave
- Cell phone reimbursement
- Dental insurance
- Gym membership
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
- Weekend jobs