Head of Strategic Partnerships

Summary Of Responsibilities

The Senior Manager of Strategic Partnerships will be responsible for managing and nurturing high-value relationships with key strategic partners, including C-suite and top management from International Schemes, Partners, SWIFT, Non-Fintechs/Solution Providers, and Key Merchants.

This role requires a seasoned professional capable of aligning partner needs with business goals, proactively identifying new opportunities, and addressing challenges to maintain a competitive edge.

He/She will also play a crucial role in driving product adoption for key initiatives such as COD (Cash on Delivery), cashout solutions, and recurring payments.

As a senior leader, this role demands the ability to maintain account health, anticipate market trends, influence business strategies, and collaborate effectively across departments to ensure the company remains competitive and innovative.

Key Area Of Responsibilities

General

Strategic Account Management & Relationship Cultivation

• Manage the health and growth of strategic accounts, building and sustaining strong relationships with C-suite executives and top management from key partners, including International Schemes, SWIFT, Non-Fintechs/Solution Providers, and Key Merchants.
• Ensure ongoing alignment of partner needs and objectives, proactively addressing concerns to ensure satisfaction and long-term partnership success.
  
  

Opportunity Identification & Business Growth

• Lead efforts to identify new business opportunities within existing partnerships, ensuring alignment with the company’s growth strategy.
• Collaborate with internal teams to develop tailored solutions that meet the evolving needs of key partners and drive mutual growth.
  
  

Product Adoption & Implementation

• Drive the adoption of key products, including COD (Cash on Delivery), cashout solutions, and recurring payments across strategic partners.
• Work closely with product teams to understand the value proposition and ensure partners are equipped to implement and adopt these solutions effectively.
  
  

Industry Knowledge & Trend Analysis

• Stay ahead of industry trends, market shifts, and competitor strategies to guide partnership initiatives and product offerings.
• Maintain a deep understanding of the fintech landscape, including new technologies, market dynamics, and evolving partner needs.
• Be the go-to person for insights on the financial industry and ongoing developments within PayNet, ensuring that you are up-to-date with both existing and upcoming products.
  
  

Internal And External Stakeholder Management

• Serve as a key connector between internal teams (sales, product, marketing,operations,and etc) and external partners to ensure seamless execution of partnership strategies and initiatives.
• Facilitate matchmaking between internal capabilities and external partner needs, ensuring strong alignment and mutual success.
• Ensure that the appropriate stakeholders within PayNet are involved in relevant partnership opportunities, driving collaboration across teams.
  
  

Proactive Problem Solving & Partnership Development

• Address and resolve challenges in partner relationships to ensure the sustainability of partnerships.
• Lead efforts to co-create solutions with partners, strengthening the overall relationship and delivering value.
  
  

Market Share Defense & Competitive Positioning

• Lead initiatives to defend market share, building deeper, more strategic partnerships that deliver ongoing value.
• Ensure that partnerships are aligned with business objectives and provide a competitive edge in the marketplace.
  
  

Cross-Functional Leadership & Collaboration

• Collaborate with internal teams, including sales, marketing, and product, to ensure seamless execution of partnership strategies and initiatives.
• Take ownership of cross-functional projects to drive successful outcomes and ensure that partnership goals are met.
  
  

People Management

• Provide coaching, direction or support for subordinates both direct and indirect (if any) based on their commitment and competency to achieve the intended outcome.
• Fair and equitable treatment to all subordinates; impartiality to staffs and colleagues and to strive.
• Practice open communication with team members and encourage collaboration.
• Provide time to coach and mentor subordinates to ensure establishment and attainment of their development goals.
• Create mechanisms (e.g. culture, environment, processes) for the team to constantly review processes to improve operational efficiency.
  
  

FUNCTIONAL COMPETENCIES

Product and Market Knowledge

• With adequate understanding of the industry trends and relevant guidelines based on operational experiences; interprets information on industry landscape and regulatory guidelines to identify opportunities related to PayNet’s services.
• Possess adequate understanding of organisation's products (e.g. design, architecture) based on moderate operational working experiences; comprehends product structure and applications to identify potential improvement areas.
• Understand key product offering to actively engage Fintech partners to partake in adopting PayNet new product and services regardless of mandated or optional.
  
  

Customer Relationship Management

• Possess comprehensive understanding of customers' organization (e.g. Banks and Fintech industry development) based on extensive interactions with different customers; articulates key developments of customers' organization and shares relevant information with team.
• Advice and implement on improvements on customer-related processes (e.g. service SLAs)
• Maintain customer relationships (e.g. support, advisory and guidance, query handling) and identify potential business opportunities (e.g. initiatives to expand market reach)
• Anticipate difficult customer situations and handles them accordingly.
  
  

Stakeholder Management

• Possess adequate understanding of relevant stakeholders decision-making process (e.g. approval levels) based on operational execution experience; understands decision-making process within internal stakeholder groups (e.g. SOPs) to collaborate effectively with stakeholders.
• Articulate stakeholder's key expectations through experience (e.g. working styles, personality nuances); guides others to meet stakeholders' expectations
• Monitor stakeholders' requests to ensure effective resolution of issues or completion of tasks
  
  

Process Compliance & Improvement

• Possess comprehensive understanding of PayNet’s operational processes (and workarounds) based on moderate operational execution experience; guides others on resolving process-related issues
• Identify and initiate improvement processes within the department that requires re-engineering to improve output and productivity while ensuring the new processes are well documented
• Create mechanisms (e.g. service queries process flow) to ensure processes are complied in accordance to the applicable standards (e.g. timelines, quality)
• Create mechanisms (e.g. culture, environment, processes) for the team to constantly review processes to improve operational efficiency
  
  

Qualifications

• Minimum Degree in Business, Finance, Digital Technology or any related field
• At least 8 years’ working experience in fintech, e-wallet, financial services or payments industry.
• Strong interpersonal and communications skill (both verbal and written) in English, Bahasa Malaysia and other languages
  
  

Additional Requirements

• Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Selling to Customer Needs, Market Knowledge, Presentation Skills, Meeting Sales Goals, Professionalism
• Good relationship with the industry players and understand the works in the payments industry
• Demonstrate leadership competencies such as teamwork, creative problem-solving, flexibility, results-driven, interpersonal skills, negotiation
• Ability to attend and handle stakeholders in a pleasant, positive, and professional manner
• Expertise in driving product adoption, specifically for COD, cashout solutions, and recurring payment models.
• Strong understanding of market dynamics, industry trends, and partner needs.
• Excellent negotiation, communication, and relationship-building skills, with a focus on delivering mutual value.
• Ability to anticipate and act on emerging opportunities and challenges in the market.
• Proven track record of managing strategic accounts and successfully driving growth initiatives.
• Strong cross-functional collaboration skills, with the ability to lead teams and align internal and external stakeholders.
• Deep knowledge of the financial ecosystem and fintech space and awareness of PayNet's existing and upcoming products, enabling seamless connection of internal and external stakeholders.

Summary Of Responsibilities

The Senior Manager of Strategic Partnerships will be responsible for managing and nurturing high-value relationships with key strategic partners, including C-suite and top management from International Schemes, Partners, SWIFT, Non-Fintechs/Solution Providers, and Key Merchants.

This role requires a seasoned professional capable of aligning partner needs with business goals, proactively identifying new opportunities, and addressing challenges to maintain a competitive edge.

He/She will also play a crucial role in driving product adoption for key initiatives such as COD (Cash on Delivery), cashout solutions, and recurring payments.

As a senior leader, this role demands the ability to maintain account health, anticipate market trends, influence business strategies, and collaborate effectively across departments to ensure the company remains competitive and innovative.

Key Area Of Responsibilities

General

Strategic Account Management & Relationship Cultivation

• Manage the health and growth of strategic accounts, building and sustaining strong relationships with C-suite executives and top management from key partners, including International Schemes, SWIFT, Non-Fintechs/Solution Providers, and Key Merchants.
• Ensure ongoing alignment of partner needs and objectives, proactively addressing concerns to ensure satisfaction and long-term partnership success.
  
  

Opportunity Identification & Business Growth

• Lead efforts to identify new business opportunities within existing partnerships, ensuring alignment with the company’s growth strategy.
• Collaborate with internal teams to develop tailored solutions that meet the evolving needs of key partners and drive mutual growth.
  
  

Product Adoption & Implementation

• Drive the adoption of key products, including COD (Cash on Delivery), cashout solutions, and recurring payments across strategic partners.
• Work closely with product teams to understand the value proposition and ensure partners are equipped to implement and adopt these solutions effectively.
  
  

Industry Knowledge & Trend Analysis

• Stay ahead of industry trends, market shifts, and competitor strategies to guide partnership initiatives and product offerings.
• Maintain a deep understanding of the fintech landscape, including new technologies, market dynamics, and evolving partner needs.
• Be the go-to person for insights on the financial industry and ongoing developments within PayNet, ensuring that you are up-to-date with both existing and upcoming products.
  
  

Internal And External Stakeholder Management

• Serve as a key connector between internal teams (sales, product, marketing,operations,and etc) and external partners to ensure seamless execution of partnership strategies and initiatives.
• Facilitate matchmaking between internal capabilities and external partner needs, ensuring strong alignment and mutual success.
• Ensure that the appropriate stakeholders within PayNet are involved in relevant partnership opportunities, driving collaboration across teams.
  
  

Proactive Problem Solving & Partnership Development

• Address and resolve challenges in partner relationships to ensure the sustainability of partnerships.
• Lead efforts to co-create solutions with partners, strengthening the overall relationship and delivering value.
  
  

Market Share Defense & Competitive Positioning

• Lead initiatives to defend market share, building deeper, more strategic partnerships that deliver ongoing value.
• Ensure that partnerships are aligned with business objectives and provide a competitive edge in the marketplace.
  
  

Cross-Functional Leadership & Collaboration

• Collaborate with internal teams, including sales, marketing, and product, to ensure seamless execution of partnership strategies and initiatives.
• Take ownership of cross-functional projects to drive successful outcomes and ensure that partnership goals are met.
  
  

People Management

• Provide coaching, direction or support for subordinates both direct and indirect (if any) based on their commitment and competency to achieve the intended outcome.
• Fair and equitable treatment to all subordinates; impartiality to staffs and colleagues and to strive.
• Practice open communication with team members and encourage collaboration.
• Provide time to coach and mentor subordinates to ensure establishment and attainment of their development goals.
• Create mechanisms (e.g. culture, environment, processes) for the team to constantly review processes to improve operational efficiency.
  
  

FUNCTIONAL COMPETENCIES

Product and Market Knowledge

• With adequate understanding of the industry trends and relevant guidelines based on operational experiences; interprets information on industry landscape and regulatory guidelines to identify opportunities related to PayNet’s services.
• Possess adequate understanding of organisation's products (e.g. design, architecture) based on moderate operational working experiences; comprehends product structure and applications to identify potential improvement areas.
• Understand key product offering to actively engage Fintech partners to partake in adopting PayNet new product and services regardless of mandated or optional.
  
  

Customer Relationship Management

• Possess comprehensive understanding of customers' organization (e.g. Banks and Fintech industry development) based on extensive interactions with different customers; articulates key developments of customers' organization and shares relevant information with team.
• Advice and implement on improvements on customer-related processes (e.g. service SLAs)
• Maintain customer relationships (e.g. support, advisory and guidance, query handling) and identify potential business opportunities (e.g. initiatives to expand market reach)
• Anticipate difficult customer situations and handles them accordingly.
  
  

Stakeholder Management

• Possess adequate understanding of relevant stakeholders decision-making process (e.g. approval levels) based on operational execution experience; understands decision-making process within internal stakeholder groups (e.g. SOPs) to collaborate effectively with stakeholders.
• Articulate stakeholder's key expectations through experience (e.g. working styles, personality nuances); guides others to meet stakeholders' expectations
• Monitor stakeholders' requests to ensure effective resolution of issues or completion of tasks
  
  

Process Compliance & Improvement

• Possess comprehensive understanding of PayNet’s operational processes (and workarounds) based on moderate operational execution experience; guides others on resolving process-related issues
• Identify and initiate improvement processes within the department that requires re-engineering to improve output and productivity while ensuring the new processes are well documented
• Create mechanisms (e.g. service queries process flow) to ensure processes are complied in accordance to the applicable standards (e.g. timelines, quality)
• Create mechanisms (e.g. culture, environment, processes) for the team to constantly review processes to improve operational efficiency
  
  

Qualifications

• Minimum Degree in Business, Finance, Digital Technology or any related field
• At least 8 years’ working experience in fintech, e-wallet, financial services or payments industry.
• Strong interpersonal and communications skill (both verbal and written) in English, Bahasa Malaysia and other languages
  
  

Additional Requirements

• Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Selling to Customer Needs, Market Knowledge, Presentation Skills, Meeting Sales Goals, Professionalism
• Good relationship with the industry players and understand the works in the payments industry
• Demonstrate leadership competencies such as teamwork, creative problem-solving, flexibility, results-driven, interpersonal skills, negotiation
• Ability to attend and handle stakeholders in a pleasant, positive, and professional manner
• Expertise in driving product adoption, specifically for COD, cashout solutions, and recurring payment models.
• Strong understanding of market dynamics, industry trends, and partner needs.
• Excellent negotiation, communication, and relationship-building skills, with a focus on delivering mutual value.
• Ability to anticipate and act on emerging opportunities and challenges in the market.
• Proven track record of managing strategic accounts and successfully driving growth initiatives.
• Strong cross-functional collaboration skills, with the ability to lead teams and align internal and external stakeholders.
• Deep knowledge of the financial ecosystem and fintech space and awareness of PayNet's existing and upcoming products, enabling seamless connection of internal and external stakeholders.