Return & Refund Fraud - Operations, MY Marketplace
Salary undisclosed
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Job Description
- Dispute resolution: manage the daily volume of fraud-related disputes, ensuring accurate and timely handling while maintaining the organizational integrity and users’ satisfaction.
- Fraud trend evaluation: analyze patterns and remain updated about current fraud trends in Return and Refund processes, identifying potential risks and taking proactive measures.
- Process improvement: continuously evaluate dispute resolution procedures to optimize efficiency and accuracy, proposing enhancements as necessary.
- Adhere strictly to Standard Operating Procedures (SOPs) governing fraud detection, dispute resolution, and refund processes.
- Assume additional ad-hoc tasks and responsibilities as assigned to support departmental needs and operational efficiency.
- Hold a degree from a reputable university.
- Demonstrates strong communication skills across email, face-to-face interactions, and messaging platforms.
- Exhibits strong creative and critical thinking and problem-solving abilities.
- Shows a collaborative spirit, positivity, and a keenness for continuous learning.
- Displays motivation and drive in their work ethic.
- Displays a passion for the eCommerce industry.
- Previous experience in dispute resolution / Big 4 is advantageous.
Job Description
- Dispute resolution: manage the daily volume of fraud-related disputes, ensuring accurate and timely handling while maintaining the organizational integrity and users’ satisfaction.
- Fraud trend evaluation: analyze patterns and remain updated about current fraud trends in Return and Refund processes, identifying potential risks and taking proactive measures.
- Process improvement: continuously evaluate dispute resolution procedures to optimize efficiency and accuracy, proposing enhancements as necessary.
- Adhere strictly to Standard Operating Procedures (SOPs) governing fraud detection, dispute resolution, and refund processes.
- Assume additional ad-hoc tasks and responsibilities as assigned to support departmental needs and operational efficiency.
- Hold a degree from a reputable university.
- Demonstrates strong communication skills across email, face-to-face interactions, and messaging platforms.
- Exhibits strong creative and critical thinking and problem-solving abilities.
- Shows a collaborative spirit, positivity, and a keenness for continuous learning.
- Displays motivation and drive in their work ethic.
- Displays a passion for the eCommerce industry.
- Previous experience in dispute resolution / Big 4 is advantageous.
About Shopee
Size | More than 5000 |
Industry | Broadline Retail |
Location | Singapore |
Founded | 5 February 2015 |