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Return & Refund Fraud - Operations, MY Marketplace

Salary undisclosed

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Job Description

  • Dispute resolution: manage the daily volume of fraud-related disputes, ensuring accurate and timely handling while maintaining the organizational integrity and users’ satisfaction.
  • Fraud trend evaluation: analyze patterns and remain updated about current fraud trends in Return and Refund processes, identifying potential risks and taking proactive measures.
  • Process improvement: continuously evaluate dispute resolution procedures to optimize efficiency and accuracy, proposing enhancements as necessary.
  • Adhere strictly to Standard Operating Procedures (SOPs) governing fraud detection, dispute resolution, and refund processes.
  • Assume additional ad-hoc tasks and responsibilities as assigned to support departmental needs and operational efficiency.

Requirements

  • Hold a degree from a reputable university.
  • Demonstrates strong communication skills across email, face-to-face interactions, and messaging platforms.
  • Exhibits strong creative and critical thinking and problem-solving abilities.
  • Shows a collaborative spirit, positivity, and a keenness for continuous learning.
  • Displays motivation and drive in their work ethic.
  • Displays a passion for the eCommerce industry.
  • Previous experience in dispute resolution / Big 4 is advantageous.
Job Description

  • Dispute resolution: manage the daily volume of fraud-related disputes, ensuring accurate and timely handling while maintaining the organizational integrity and users’ satisfaction.
  • Fraud trend evaluation: analyze patterns and remain updated about current fraud trends in Return and Refund processes, identifying potential risks and taking proactive measures.
  • Process improvement: continuously evaluate dispute resolution procedures to optimize efficiency and accuracy, proposing enhancements as necessary.
  • Adhere strictly to Standard Operating Procedures (SOPs) governing fraud detection, dispute resolution, and refund processes.
  • Assume additional ad-hoc tasks and responsibilities as assigned to support departmental needs and operational efficiency.

Requirements

  • Hold a degree from a reputable university.
  • Demonstrates strong communication skills across email, face-to-face interactions, and messaging platforms.
  • Exhibits strong creative and critical thinking and problem-solving abilities.
  • Shows a collaborative spirit, positivity, and a keenness for continuous learning.
  • Displays motivation and drive in their work ethic.
  • Displays a passion for the eCommerce industry.
  • Previous experience in dispute resolution / Big 4 is advantageous.
About Shopee
Size More than 5000
Industry Broadline Retail
Location Singapore
Founded 5 February 2015
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