Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Customer Service Team Lead | Media & E-Commerce

Salary undisclosed
Checking job availability...
Original
Simplified

Position: Team Leader, Customer Support

Industry: Media & E-Commerce

Working Duration: 12 months contract (Renewable based on performance)

Working Location: Jalan Riong, Bangsar, 59100, Kuala Lumpur

Working Day/Hours: 5 days per week; shift rotational

Salary: Basic negotiable (Based on experience + skills) with statutory contribution + leave entitlement + medical insurance

Role Overview:

  • Manage customer complaint cases across various channels (phone, email, social media, etc.).
  • Analyse feedback to identify recurring issues and recommend process improvements.
  • Work within a fast-paced, customer-focused environment with an emphasis on quality and efficiency.

Key Responsibilities:

  • Monitor, document, and resolve inbound customer complaint cases.
  • Analyse complaint trends and provide actionable recommendations to reduce future complaints.
  • Collaborate with cross-functional teams to develop and implement process enhancements.
  • Prepare and deliver regular reports on complaint metrics and process improvement outcomes.
  • Ensure compliance with quality standards and industry regulations.
  • Support training and development initiatives for contact centre staff.

Qualifications & Experience:

  • Up to 3 years of experience in customer service or contact centre operations.
  • Proficient in Bahasa Malaysia and English.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Proficiency in using CRM systems and basic data analysis tools.
  • Ability to work effectively both independently and in a team-oriented environment.
  • Detail-oriented with a proactive approach to process improvement.

Additional Attributes:

  • Adaptability in a dynamic, multi-channel environment.
  • Strong customer focus and a commitment to enhancing the customer experience.
  • Collaborative mindset with the ability to work across different departments.

Position: Team Leader, Customer Support

Industry: Media & E-Commerce

Working Duration: 12 months contract (Renewable based on performance)

Working Location: Jalan Riong, Bangsar, 59100, Kuala Lumpur

Working Day/Hours: 5 days per week; shift rotational

Salary: Basic negotiable (Based on experience + skills) with statutory contribution + leave entitlement + medical insurance

Role Overview:

  • Manage customer complaint cases across various channels (phone, email, social media, etc.).
  • Analyse feedback to identify recurring issues and recommend process improvements.
  • Work within a fast-paced, customer-focused environment with an emphasis on quality and efficiency.

Key Responsibilities:

  • Monitor, document, and resolve inbound customer complaint cases.
  • Analyse complaint trends and provide actionable recommendations to reduce future complaints.
  • Collaborate with cross-functional teams to develop and implement process enhancements.
  • Prepare and deliver regular reports on complaint metrics and process improvement outcomes.
  • Ensure compliance with quality standards and industry regulations.
  • Support training and development initiatives for contact centre staff.

Qualifications & Experience:

  • Up to 3 years of experience in customer service or contact centre operations.
  • Proficient in Bahasa Malaysia and English.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Proficiency in using CRM systems and basic data analysis tools.
  • Ability to work effectively both independently and in a team-oriented environment.
  • Detail-oriented with a proactive approach to process improvement.

Additional Attributes:

  • Adaptability in a dynamic, multi-channel environment.
  • Strong customer focus and a commitment to enhancing the customer experience.
  • Collaborative mindset with the ability to work across different departments.