Epicareer Might not Working Properly
Learn More

Technician (Mobile & Laptop Repair)

Salary undisclosed

Checking job availability...

Original
Simplified
  • Diagnose and resolve customer’s iOS/MAC hardware and software issue.
  • Provide technical support and troubleshooting assistant to customers.
  • Strictly abides Service Excellence Values and Policies set by the company.
  • Coordinate with Apple Authorities for service issues and claim processes.
  • Build good rapport for the company by handling customer’s enquiry and requests carefully and competently.
  • Maintain good condition of tools and equipment used for service purposes and keep working environment neat and clean.
  • Make sure all documentation, reports and data input to RM & Others system are completed on daily basis.
  • Assist other team members promptly when required.
  • Minimum SPM qualification with experience in sales & service.
  • Able to speak in English and Bahasa Malaysia
  • Great communication and interpersonal skill.
  • Team Player, also able to work independently with minimum supervision.
  • Proficient in computer hardware/software trouble shooting, experience with IOS/MAC will be an added advantage.
  • Good working attitude and working ethics.
  • Must be able to work in rotation shifts, even in public holidays.
  • Tech Savvy, sufficient knowledge on Apple Products.
  • MAC/IOS Tech Certification is an added advantage.
  • Training Provided
  • Insurance Coverage
  • Medical Claims
  • Staff Purchase