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Customer Service Executive

  • Full Time, onsite
  • Agensi Pekerjaan Asia Recruit Sdn Bhd
  • Petaling Jaya, Malaysia
RM 2,500 - RM 3,500 / month

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  • Answering inbound calls from customers.
  • Retain the customers to continue using our telco plan.
  • Promoting our telco plans and promotions.
  • Work closely with team members and leaders always to achieve quality results and productivity.
  • Ensure efficient escalation of priority request/feedback towards effective resolution.
  • Participate in ad hoc projects as required.
  • Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
  • Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
  • Minimum SPM, Diploma or Degree holder with minimum of 1 year of relevant experience.
  • Experienced in contact centre/customer service/ customer support /BPO working environment.
  • Must be proficient in English.
  • Willing to work in Shift & Rotation basis.
  • OT Allowance
  • Shift Allowance
  • Phone Rebate