
Customer Service Executive
RM 2,500 - RM 3,500 / month
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- Answering inbound calls from customers.
- Retain the customers to continue using our telco plan.
- Promoting our telco plans and promotions.
- Work closely with team members and leaders always to achieve quality results and productivity.
- Ensure efficient escalation of priority request/feedback towards effective resolution.
- Participate in ad hoc projects as required.
- Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
- Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
- Minimum SPM, Diploma or Degree holder with minimum of 1 year of relevant experience.
- Experienced in contact centre/customer service/ customer support /BPO working environment.
- Must be proficient in English.
- Willing to work in Shift & Rotation basis.
- Experienced in contact centre/customer service/ customer support /BPO working environment.
- OT Allowance
- Shift Allowance
- Phone Rebate