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Customer Service Agent| Up to 3.3k| English Speaker| Immediate Hiring

RM 2,800 - RM 3,300 / month

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Location: Ara Damansara, Malaysia
Salary: RM2,800 + KPI Bonus RM500
Employment Type: Full-Time
Working Hours: 8 AM - 9 PM | Rotational Week Offs | Follows Malaysia Public Holidays

Job Overview

We are looking for a Cable Support Specialist who is fluent in Mandarin to assist customers with cable-related inquiries and technical support. This role requires excellent communication skills, problem-solving abilities, and a customer-focused mindset. If you are proficient in Mandarin and passionate about providing top-notch customer service, we encourage you to apply.

Key Responsibilities

  • Handle inbound customer inquiries related to cable services, installations, troubleshooting, and support.
  • Provide accurate and timely resolutions to customer issues.
  • Assist in diagnosing technical problems and coordinating with internal teams for further support.
  • Maintain professionalism and deliver high-quality customer service.
  • Document customer interactions and update the support system accordingly.

Requirements

  • Fluent in Mandarin (spoken & written) – required.
  • Strong communication and problem-solving skills.
  • Customer-oriented with a positive and professional attitude.
  • Ability to work independently and as part of a team.
  • Prior experience in customer service or technical support is a plus but not mandatory.

Salary & Benefits

  • Basic Salary: RM2,800
  • KPI Bonus: RM500
  • Comprehensive Training Provided
  • Stable Career Growth Opportunities
  • Supportive Work Environment

Job Types: Contract, Fresh graduate
Contract length: 24 months

Pay: RM2,800.00 - RM3,300.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Schedule:

  • Fixed shift
  • Monday to Friday

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Education:

  • STM/STPM (Preferred)

Language:

  • Mandarin (Preferred)
  • English (Preferred)

Work Location: In person