Internship - IT Support
- Internship, onsite
- Sureze Sdn Bhd
- Kuala Lumpur, Malaysia
Job Description
· Providing technical support to teams within the organization, and to external clients when required
· Assisting with systems integrations
· Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
· Maintaining and updating technical documents and procedures
· Identifying and resolving technical issues
· Managing coordination at a local and international level where required
· Delivering regular and customized training to teams within the business
· Preparing maintenance plans and upgrading schedules for the organization’s systems
· Developing reports for teams across the business
Requirement
· IT
· Computing Studies
· Information Systems
· Business Administration
· Intimate knowledge of an organization’s computing systems
· Ability to explain complex ideas to those with limited IT and systems knowledge
· Exceptional verbal and written communication skills
· Listening ability and patience
· Extraordinary customer service and relationship management experience
· Critical thinking skills
Job Types: Full-time, Internship, Contract, New-Grad, Apprenticeship
Contract length: 12 months
Pay: RM1,000.00 - RM3,500.00 per month
Benefits:
- Work from home
Schedule:
- On call
Experience:
- Application Support: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person