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Operations Manager

RM 4,000 - RM 8,000 / month

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Job Description:

  • To recruit, train and coach Executives & merchandisers to achieve KPI
  • Build rapport with clients and retail store personnel.
  • To ensure the operation excellence of the field personnel and carried out effectively and efficiently.
  • To discipline and spot check field personnel and outlets ( Field audit )
  • Monthly meeting with Clients on call effectiveness and OOS
  • Meeting with Client on merchandisers / outlet issues
  • Submission and completion of all reports timely and accurately
  • Co-ordinate with both internal and external customers on all operation issues in the assigned area
  • Set-up and update Standard Operating Procedures / Processes ( SOPs)
  • Sharing of reports analysis, trends monitoring & insights and market intelligence findings
  • Manage ad hoc projects & manpower allocation
  • Ensure team execution excellence in following; promotion compliance, homeshelf compliance, vision score card, MSL SKU, attendance and POSM summary
  • Conduct monthly merchandising meeting
  • Identify in-outlet opportunities, solve escalated issues and propose action plans
  • Preparation of visit itinerary, POSM distribution, adhoc project
  • Submission for team’s payroll documents (incentive & claims)

Requirements:

  • Min. STPM / Diploma Holders / University Graduates
  • Min. 5 years’ experience in FMCG industry at hypermarket chains with Sales & Operation experience
  • Language spoken and written - Bahasa Malaysia and English
  • Committed and Result Oriented
  • People person
  • Team Player
  • Computer Literacy
  • Able to analyze and proactive to resolve issues
  • Process-driven
  • Good Communication skills
  • Possess Leadership skills
  • Good Interpersonal Skills
  • Customer Management Skills
  • Posses own transport and must be willing to frequently travel

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM8,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • retail operations: 5 years (Required)

Willingness to travel:

  • 50% (Required)

Work Location: In person