Operations Manager
RM 4,000 - RM 8,000 / month
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Job Description:
- To recruit, train and coach Executives & merchandisers to achieve KPI
- Build rapport with clients and retail store personnel.
- To ensure the operation excellence of the field personnel and carried out effectively and efficiently.
- To discipline and spot check field personnel and outlets ( Field audit )
- Monthly meeting with Clients on call effectiveness and OOS
- Meeting with Client on merchandisers / outlet issues
- Submission and completion of all reports timely and accurately
- Co-ordinate with both internal and external customers on all operation issues in the assigned area
- Set-up and update Standard Operating Procedures / Processes ( SOPs)
- Sharing of reports analysis, trends monitoring & insights and market intelligence findings
- Manage ad hoc projects & manpower allocation
- Ensure team execution excellence in following; promotion compliance, homeshelf compliance, vision score card, MSL SKU, attendance and POSM summary
- Conduct monthly merchandising meeting
- Identify in-outlet opportunities, solve escalated issues and propose action plans
- Preparation of visit itinerary, POSM distribution, adhoc project
- Submission for team’s payroll documents (incentive & claims)
Requirements:
- Min. STPM / Diploma Holders / University Graduates
- Min. 5 years’ experience in FMCG industry at hypermarket chains with Sales & Operation experience
- Language spoken and written - Bahasa Malaysia and English
- Committed and Result Oriented
- People person
- Team Player
- Computer Literacy
- Able to analyze and proactive to resolve issues
- Process-driven
- Good Communication skills
- Possess Leadership skills
- Good Interpersonal Skills
- Customer Management Skills
- Posses own transport and must be willing to frequently travel
Job Types: Full-time, Permanent
Pay: RM4,000.00 - RM8,000.00 per month
Benefits:
- Cell phone reimbursement
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
Experience:
- retail operations: 5 years (Required)
Willingness to travel:
- 50% (Required)
Work Location: In person