RESERVATION MANAGER
· Manage and supervise the reservations team, ensuring high performance and adherence to hotel standards.
· Monitor and maximize room occupancy, revenue, and average room rate.
· Ensure that all reservation requests are processed accurately and efficiently.
· Manage room inventory, ensuring availability and optimizing occupancy.
· Handle and process reservation inquiries, bookings, and cancellations through various channels (phone, email, online platforms).
· Implement and maintain effective reservation procedures to ensure accurate and timely bookings.
· Analyse booking trends and provide regular reports on occupancy, revenue, and market segments. Collaborate with sales and marketing teams to develop strategies for attracting and retaining guests.
· Maintain strong relationships with travel agents, corporate clients, and online travel agencies (OTAs).
· Ensure all guest requests and special requirements are handled efficiently and professionally.
· Train and develop the reservations team to enhance their skills and performance.
· Resolve any issues related to reservations, overbooking, or guest complaints promptly and effectively.
· Prepare and present regular reports on reservations activity, occupancy rates, and revenue.
· Monitor and enforce compliance with legal requirements, such as data protection regulations.
· Stay updated on industry trends, competitor offerings, and new reservation technologies.
· To perform any additional duties and responsibilities when requested by the management.
Job Types: Full-time, Permanent
Pay: RM4,500.00 - RM6,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Work Location: In person