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RESERVATION MANAGER

  • Full Time, onsite
  • HOTEL GRAND CONTINENTAL KUALA LUMPUR
  • Kuala Lumpur, Malaysia
RM 4,500 - RM 6,000 / month

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· Manage and supervise the reservations team, ensuring high performance and adherence to hotel standards.

· Monitor and maximize room occupancy, revenue, and average room rate.

· Ensure that all reservation requests are processed accurately and efficiently.

· Manage room inventory, ensuring availability and optimizing occupancy.

· Handle and process reservation inquiries, bookings, and cancellations through various channels (phone, email, online platforms).

· Implement and maintain effective reservation procedures to ensure accurate and timely bookings.

· Analyse booking trends and provide regular reports on occupancy, revenue, and market segments. Collaborate with sales and marketing teams to develop strategies for attracting and retaining guests.

· Maintain strong relationships with travel agents, corporate clients, and online travel agencies (OTAs).

· Ensure all guest requests and special requirements are handled efficiently and professionally.

· Train and develop the reservations team to enhance their skills and performance.

· Resolve any issues related to reservations, overbooking, or guest complaints promptly and effectively.

· Prepare and present regular reports on reservations activity, occupancy rates, and revenue.

· Monitor and enforce compliance with legal requirements, such as data protection regulations.

· Stay updated on industry trends, competitor offerings, and new reservation technologies.

· To perform any additional duties and responsibilities when requested by the management.

Job Types: Full-time, Permanent

Pay: RM4,500.00 - RM6,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Rotational shift

Work Location: In person