Insurance Collections Specialist
RM 3,000 - RM 4,000 / month
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- Contact policyholders with overdue balances through phone calls, emails, and written communication.
- Make timely and effective follow-ups on overdue premiums, late fees, or unpaid claims to ensure they are collected promptly.
- Implement structured payment plans for customers unable to pay in full, and track all arrangements made.
- Maintain a high success rate in debt recovery while keeping a customer-first approach
- Continuously monitor customer accounts for overdue balances and update the status regularly.
- Work closely with the collections team to create and execute strategies for managing aged debt.
- Prepare and submit detailed reports of collections activities and outstanding balances to the Collections Manager.
- Consistently meet or exceed daily, weekly, and monthly collection targets.
- Work with the Collections Manager to set personal and team goals and contribute to achieving departmental targets.
Job Type: Full-time
Pay: RM3,000.00 - RM4,000.00 per month
Benefits:
- Health insurance
Schedule:
- Monday to Friday