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Insurance Collections Specialist

RM 3,000 - RM 4,000 / month

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  • Contact policyholders with overdue balances through phone calls, emails, and written communication.
  • Make timely and effective follow-ups on overdue premiums, late fees, or unpaid claims to ensure they are collected promptly.
  • Implement structured payment plans for customers unable to pay in full, and track all arrangements made.
  • Maintain a high success rate in debt recovery while keeping a customer-first approach
  • Continuously monitor customer accounts for overdue balances and update the status regularly.
  • Work closely with the collections team to create and execute strategies for managing aged debt.
  • Prepare and submit detailed reports of collections activities and outstanding balances to the Collections Manager.
  • Consistently meet or exceed daily, weekly, and monthly collection targets.
  • Work with the Collections Manager to set personal and team goals and contribute to achieving departmental targets.

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

  • Health insurance

Schedule:

  • Monday to Friday