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Jobs or company...

Operations and Technical Support Manager

RM 4,000 - RM 7,000 / month
Checking job availability...
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Job Summary

The Operations Manager at Brightstar Computer oversees the Warehouse Operations and Tech Support departments, ensuring efficient execution of operational activities that align with company objectives. This role drives high standards of quality, customer service, and operational performance while managing budgets, optimizing processes, and ensuring compliance with company policies.

Key Responsibilities

  • Lead and manage the Warehouse Operations and Tech Support teams to achieve operational excellence.
  • Establish and monitor key performance indicators (KPIs) for both departments.
  • Manage budgets, control costs, and optimize resource use across operations.
  • Promote continuous improvement by implementing best practices and process enhancements.
  • Ensure adherence to company policies, safety regulations, and industry standards.
  • Collaborate with procurement, sales, and customer service teams to align operations with business goals.
  • Prepare and deliver regular performance reports, including gross profit margins, service plan progress, and team development updates.

Warehouse Operations

  • Oversee warehouse management, including inventory accuracy, stock control, and logistics.
  • Maintain an inventory accuracy rate of 99.8%, ensuring stock discrepancies do not exceed RM25,000 annually. Enforce a policy where team members are financially accountable for stock losses, with costs split among the team based on the total value of discrepancies.
  • Conduct weekly operations meetings to review inventory, logistics, and team performance.
  • Manage inventory value and quantity with real-time updates to minimize discrepancies.
  • Coordinate with procurement and sales to forecast stock needs and ensure availability.
  • Provide logistics support for roadshows, managing stock, setups, and transfers efficiently.
  • Work with branch managers to streamline warehouse workflows and enhance efficiency.
  • Implement risk management and safety measures to reduce operational risks.
  • Oversee roadshow event operations, including stock management, setup, inventory tracking, stock transfers, rack/display setup, and cost control.
  • Supervise the Warehouse Operation Team Lead to ensure daily tasks are completed, workforce is allocated effectively, and the workspace remains organized and clean.
  • Manage inbound operations, including EAN code updates, stock checks, goods receipt notes (GRN) for HQ and outskirt locations, stock slotting, and warehouse tidiness.
  • Oversee outbound operations, ensuring timely stock requisitions (SQ), accurate stock transfers (ST), weekly outstation requisition fulfillment, and warehouse cleanliness.
  • Ensure outbound packing processes are followed: photograph packed items, upload to ClickUp, process online orders within 24 hours, and complete Gdex packing on the same day for orders received before 1 PM.

Tech Support

  • Manage the Tech Support team to achieve 99% quality assurance on PC builds and keep monthly RMA values below 150,000 MYR.
  • Drive the development and rollout of Brightstar CarePack service plans to improve after-sales support.
  • Oversee recruitment, training, and deployment of a mobile service team for on-site technical support.
  • Ensure the customer service team provides exceptional support, resolving inquiries, complaints, and technical issues efficiently.
  • Monitor and report on gross profit against an annual target of RM90,000, Care Pack development milestones, and repair team training progress.

Qualifications and Skills

  • Strong leadership and team management capabilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in inventory management systems and warehouse operations.
  • Knowledge of technical support processes, especially in computer hardware.
  • Analytical skills for data-driven decision-making.
  • Strong problem-solving abilities and attention to detail.
  • Experience with project management and process improvement.
  • Technical expertise in computer hardware and software.

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM7,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus

Application Question(s):

  • how much is your expected salary?
  • may i know a reason why we want arrange interview with you?

Work Location: In person

Expected Start Date: 04/01/2025