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Contact Centre Executive (Inbound Calls)

RM 2,800 - RM 3,500 / month

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Client Industry: Insurance/Shares Services

Location: TRX

Key Responsibilities:

  • Deliver world class customer service via telephone
  • Provide a polite, professional and accurate response
  • Manager customer's expectations and display ownership for customer's requests
  • Liaise with appropriate departments to resolve issues brought up by customers
  • Keep up to date on new or enhanced products / services in order to maintain a high level of quality service to customers
  • Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
  • Undertake any other works and duties allocated by management as and when required

Key Requirements:

  • At least Diploma or Degree in any field from a recognized college or university
  • Preferably 1 year of working experience in a call center and/or customer service role in the servicing industry.
  • Preferable someone who have 1 year working experience in inbound calls from Insurance industry.
  • Experience in handling international calls will be an added advantage.
  • Good command of spoken and written English. Ability to speak and write Mandarin is an added advantage.
  • Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills.
  • Enthusiastic, self-motivated and able to succeed in a fast-paced customer focus environment.
  • Pleasant, patience and self-discipline.
  • Successful candidates will be provided with comprehensive training in Malaysia and/or Singapore.
  • Preferable someone who located within KL area.

Job Type: Contract
Contract length: 12 months

Pay: RM2,800.00 - RM3,500.00 per month

Schedule:

  • Monday to Friday

Experience:

  • Inbound Calls: 2 years (Preferred)

Language:

  • Mandarin (Preferred)

Work Location: In person